With more customers using mobile devices, the pressure on businesses to always be available can seem like an impossible request. Luckily, software like CRMs exists to help businesses stay on top of demands, without being buried under the pressure.

But it’s not enough that you have a CRM for your office laptop. CRM Apps are here to empower business owners, wherever they are.

So, what are the important features of a CRM App? With the bonus of flexibility and portability, it can do everything your desktop CRM can. Your portable CRM allows you to freely access and share all the information you need with the team members. Mobile versions of Architects CRM Software also feature dashboards that can highlight important stats and metrics at a glance.

Let us explore seven key features of CRM App and how to integrate them into your operations.

Top 7 Functions of Mobile CRM

1. Accessible Dashboard

Sometimes you just need to see all the data you need at a glance. A helpful CRM App allows you to customize your dashboard so you can keep track of your most important information. Your CRM dashboard may feature progress on leads, sales, and service activities in real-time. Alerts can be displayed on-screen so you don’t have to worry about missing deadlines.

2. Real-Time Customer Support

CRM App built with customer service and support functions allow you to respond to customers instantly. Instead of leaving time-sensitive inquiries until the next working day, sales professionals can respond to quote requests, inquiries, and complaints whenever necessary. With customer information stored on the platform, your customer service team can serve existing customers better by knowing the buyer’s history with the company.

3. Reporting and Analytics

Decision-making is a crucial part of sales. Luckily, the CRM App is equipped to produce reports and analytics on the fly. Instead of spending all your time trying to make sense of patterns, see data for what they are through smart and graphical reporting. We use powerful custom report generators so you can extract the information you need using only your mobile device.

4. Hands-On Project Management

Staying on top of multiple projects outside the office can feel impossible. With an app for Architects CRM Software, you can manage projects and even collaborate on them using only your mobile device.

Your team no longer has to lug around an entire laptop’s worth of documents. This also eliminates needless messaging and file sharing between teams and individuals. For file storage and cloud-based networking, all documents can be accessed, processed, and used in a single mobile application.

5. Share and Streamline Information

By storing important documents in your CRM platform, your team members don’t have to worry about missing out on crucial information. Instead of using multiple apps to share and open documents, you can use your CRM platform as a corkboard where you can store and highlight important documentation.

6. Easy Customer Management

Managing relationships with consumers are at the core of every CRM program. With your app, you can monitor social media engagements on Twitter and Facebook. More importantly, you have a record of every single interaction a customer has with your company. This makes it easier to understand their preference and create tailored recommendations based on their buyer history.

CRM App is the most important tool waiting to empower your processes. With the right strategy, you can work with your CRM to scale your business faster than ever.