The benefits of CRM software, range widely. The right CRM will improve your ROI, help you to close more sales and optimize your efforts to market your emails. At the same time, a CRM can also help you save another valuable resource in multiple areas of your small business. Here are 4 set up tips for your CRM that can help your business save significant time and optimize its everyday processes.
1) Feed-in Social Information
Naturally, especially your sales department should know as much information about your prospects as possible. The more you know, the more informed the sales pitch can be, leading to greater closeness and higher success rates. Choose the right CRM software for entrepreneurs, and you will be able to feed in social media information for all of your prospects. Now, you can get information that goes far beyond what you collected on your sign up forms, simply by allowing the platform to match email addresses with existing social media profiles. That, in turn, saves you the time it takes to collect that information on your own.
2) Build Automated Nurturing Workflows
A plethora of statistics and studies suggest just how important lead nurturing has become in optimizing your marketing and sales strategy. If you nurture your leads through effective and relevant emails, you will convert them at greater rates and with greater averages purchases. Nurturing leads manually, of course, is close to impossible thanks to the time it takes to set up and send individual emails. The right CRM, on the other hand, allows you to build automated email nurturing workflows that trigger off newly generated leads, and send out relevant messages at pre-determined intervals. All you have to do is wait for the lead to slowly become qualified for the sales call.
3) Set Up Task Notifications
We all know how important notifications can be in saving time in our everyday lives. If we don’t have to go out and constantly check whether it’s time for a given task or meeting, we can focus our attention on other to-dos, allowing that information to flow to us.
In a CRM with an integrated calendar, that hypothetical scenario is easily possible. All you have to do is set up a task and meeting notifications. Like the email workflows outlined above, you can even set them up to trigger automatically, allowing you to follow up with leads once they hit a certain life cycle stage without performing the reporting necessary to find the right spot.
4) Integrate Across Devices
Even if your marketing and sales team spend the majority of their daily work time at their computers, chances are they will be pulled in a multitude of directions. With CRM software for entrepreneurs that are integrated for multiple devices, you can minimize that problem. Now, everyone who needs access to your contact database, calendar, or other features can simply check their phone or any computer that’s easily available when they need to. This immediacy, naturally, will save the time it would otherwise take to be limited to a single computer for each user.
Of course, not every CRM solution allows you to take advantage of all of the above features. That’s why choosing a platform that helps you save time and improve your business processes is crucial.
Ultimately, you need to find a CRM that matches your business goals and processes as closely as possible. At the same time, especially as a small business, you don’t want to spend big bucks for a platform that is both complex and includes features you may never need.