Plumbers do not get enough recognition.  They are professionals who we often do not think of much except in two unique cases:  When we see a plumber’s van on the street or when we need one.  And when we need one, we often find ourselves in crisis.  Sometimes the toilet does not flush.  Sometimes the water overflows the whole bathroom.  Whether your basement has flooded due to a busted pipe or you are installing a washing machine, you suddenly remember what a blessing these plumbers are in our lives.

When we think back twenty, thirty years.  We have an understanding of how plumbers used to operate.  A lot happened by hand.  People could not email a plumber.  They could not fill out a web contact form.  They did not a get a text message when a technician was on his way.  The plumber found the location of his client using an atlas.  When the plumber arrived, you signed a handwritten estimate.  You received a carbon copy of the receipt which you had to file accordingly.

During these times, people found plumbers one of two ways.  They had a referral from a landlord, a neighbor, or a family member or they looked up a list of plumbers in the Yellow Pages.  People were never really quite sure of the plumber’s reputation.

With recent developments in technology over the past several decades, customer relationship management (CRM) software has brought a world of change to the plumbing industry.  What was once handled by phone, calculator, map, and hand is now all done in a computer system.  CRM Software for Plumbers is a useful tool for a variety of reasons outlined below:

1. Receive emails and messages via your company website. In the past, plumbers relied on the phonebook and in-person referrals.  Today, clients needing a plumber turn to a search engine to find the plumber closest to their home (or with the lowest rate).  To stay ahead of the competition, a plumber needs to be reachable via the internet.  CRM Software for Plumbers does just that.
2. Dispatch Tools. CRM Applications for Plumbers offers a dispatch system.  Clients and technicians are listed in the software.  Jobs are matched to the right plumber for the job.  When the schedule is made, it can be booked in the software.  The software schedule is easy to read and accessible both in the office and out on the road.  Customers receive a text or email when the plumber is on their way.
3. GPS Tools. No more plumbers getting lost looking for the right location!  Plumbers can review client addresses on a map.  Managers can see where their plumbers are.  A street view option means you can see where you are heading before you depart.
4. Financial tools. Invoice generators in CRM Software for Plumbers is useful in creating quick invoices. The invoices can be paid directly in the software thanks to software integration.  Contracts and agreements can be sent for e-signature, keeping all the important documents in one place.

These certainly are handy tools for a plumber.