Frequently Asked Questions
Q. How does the free trial work?
A. Your free trial lasts for 14 days and there is no credit card required. You may try CRM Runner with up
to 1 licenses during your trial period.
Q. Is admin counts as a user in the CRM Runner platform?
A. No. only members/employees and contractors count as users in the system.
Q. How do I purchase CRM Runner?
A. After your free trial ends, you will be able to upgrade your package. You will be billed based on the
number of licenses on your account. CRM Runner is a recurring monthly subscription and you may cancel at
We also offer annual plans at up to a 40% discount for your entire account. Additional upgrades or
licenses will be billed on a pro-rated basis.
Q. When am I billed for user licenses?
A. CRM Runner pricing is based on the number of licenses you have on your account. You will be billed at
the time you add a license to your CRM Runner account.
Q. How storage billing works and how is it calculated?
A. Your account will have 2GB of storage. If you or a team member reaches that limit, you will be
prompted to upgrade storage in 10GB increments at $10 per month. This bill is applied on a prorated
basis for the remainder of the current billing cycle, and you will be billed the full amount at the
start of the next billing cycle.
Q. How does the phone/VOIP system works?
A. You can port your existing number/s or purchase any number through the system - just enter the desired
area code and choose a number you like from the list. After you added numbers to the system you will be
able to: Call, SMS, Record calls, Mask calls, Create IVR & extensions, Call hands free & get full record
of calling customers such as previous jobs,billing and others from the platform, so you can address
Q. How does the phone/VOIP system billing works?
Each line cost $10 per month. Every call/SMS/recording have a cost, and you get billed as you go! (show me price list)
Q. What’s a Solution Partner?
A. CRM Runner works with Partners to provide a powerful CRM solutions to any type of business. Looking to
become an official partner?
sign up here: https://crmrunner.com/crm/affiliate/
Q. Have another question?
A.Our CRM Runner Customer Care team is always happy to help you with any additional questions you might
have. Send us a note at info@CRMRunner.com and we will be in