The world of on-demand babysitting is a challenging one. Demand is rarely consistent, changes occur often, and baby-sitters may not even know where the family is before heading to their booking. With so many employees and families to coordinate, online baby-sitting businesses can become difficult to manage.
Communication issues between the family and the sitter, the family and the coordinator, and the coordinator and the sitter can quickly ruin the business relationship. If a sitter arrives late due to poor communication, the family is going to be upset. If the sitter does not know where he is going, or does not have the proper family information before arriving, the sitter may be upset, too.
To best support the employees, on-demand babysitting service managers should take advantage of CRM software for on-demand babysitting services. CRM software paves the way for for quicker, easier communication, offering several advantages:
- Open Communication: By maintaining open communication between the coordinator or manager, the family, and the sitter, everybody has a better experience. Families can trust the sitter and the company. The sitter arrives happy and ready-to-go, ensuring that the children under care are high-spirited and well-supervised.
- Efficiency: Plans change, and they change often. Families may book an on-demand sitter and then suddenly have to cancel. On the other hand, sometimes families need a last-minute sitter. Scheduling changes can be difficult to coordinate. However, with on-demand babysitter CRM software, this is hardly the case. Calendars and orders can be quickly modified and updated. Follow-up based on changes can be automated, notifying both the arranged sitter and the family of any changes.
- Location: In a given geographical area, there are difficulties in arriving to a location if it is in an obscure place or if there is unexpected traffic. To combat this problem, CRM Software provides GPS services. Homes and sites can be seen in the database. A street view shows sitters where they are going. Mileage and expenses are easily tracked by inputting the routes into the system.
- Privacy: A chat function within the software lets staff members communicate with one another by means of instant messaging. This is very helpful for the off-site coordinator who needs to keep in touch with the sitters in the field. Parents and children will not overhear these exchanges, which leads to a sense of confidentiality and professionalism for the on-demand babysitting service provider.
CRM software for on-demand babysitters and babysitting service providers offers many benefits. Beyond those outlined, managers will enjoy automated invoicing, hassle-free follow-up, and VoIP phone service, connecting the coordinator to families by phone in the click of a button. To serve families needs to be a priority. With that in mind, CRM RUNNER can remove some of the stress of organization so that service providers can focus on the care of the children.