CRM software can be a crucial tool for a pet care company because it allows you to see all of your customers’ information in a single view, identify customer trends, gauge customer satisfaction, and promote repeat business.

You can improve customer service, streamline business operations, and grow your company by utilizing CRM Runner.

Benefits of using CRM Runner

Customer service

CRM Runner can keep track of information about your contacts, their prior interactions, and services, which can help your marketing and sales efforts. By remembering the needs and problems of their furry friends, you’ll save time by not having to search through old files and wow your clients.

Analytics

Having a ton of information about your current and potential clients is one thing, but you also need to know how to put that information to use. CRM software frequently comes with integrated analytics to assist you in putting the data in context, connecting it to actionable items and making metrics simple to understand and report on. You can gather and assess data on engagement, including responses to emails and other communications, such as click-through rates and whether people are taking advantage of your “special offers.”

Automate Tasks

There are never enough hands available to complete tasks. A good CRM system can assist you in automating tasks that technology is good at and free up your team’s time to focus on activities that can only be performed by people, such as working directly with customers and their pets. For instance, without requiring any intervention from you or a member of your team, the CRM could automatically send out a reminder to schedule the monthly or seasonal grooming based on the date of their most recent appointment, if one hasn’t already been scheduled. Due to the fact that it is based on their interaction with you, it seems personalized to your customer.

Communications

A CRM can facilitate information sharing and internal communication among your staff members in addition to enhancing communication with customers. Sending one another notes or alerts and tagging one another in projects are examples of this. Additionally, you can track and review the customer communications made by other staff members, preserving a unified and consistent voice for your pet care business.

CRM Runner just for your business!

You can streamline some of your business processes that benefit from technology the most by using a CRM Runner. Additionally, you and your team can concentrate on allocating your time where it is most needed.

If you have any further questions, please contact us at 877.590.0040 and speak with one of our representatives. You can also request a demo!