For instant customer support, 79% of businesses prefer to use live chat at their website over email (61%), phone (44%), and social media platforms (48%). That’s amazing, isn’t it?

Live chat is increasingly used by businesses because it builds customer confidence. Customers get a sense of assurance that their money is in the hands of experts when they know their concerns are handled by humans.

The fact is that customers expect quick responses in the digital age of e-commerce and social media. Customers no longer have to wait hours for a response.

The best way to improve your customer service team’s performance is to use a live chat tool that connects them to visitors in real time. Live chat allows you to engage with customers in a more personalized way, so you can provide better service. And when a ‘live chat solution’ comes built-in with CRM Software, it becomes even more amazing.

Let’s take a closer look at how live chat features built-in CRM Software can benefit customer support.

CRM Runner, an end-to-end solution for field service and office management, comes integrated with a chat feature to help keep the team of its users connected in order to boost productivity. Users can capture entire chat sessions on their website.

What are the ways CRM Runner can help you with chat?

• The sidebar includes a list of all employees who can be contacted
• Easily communicate with employees through chat windows
• Employees and employers can stay in touch via instant messaging
• Integrates seamlessly with existing systems.
• Keep track of previous discussions with easy access to saved messages.
• To let co-workers know you are unavailable, set your status as offline/online.
• Members of a team can be grouped on a team member page.
• Ensure quality responses by generating automated replies.
• The advanced chat routing system assigns generated chats to the correct team member, resulting in a higher conversion rate

With the integration of chat features in CRM Software, CRM Runner has also ensured seamless communication between your team members, thereby improving team performance and customer support. It eventually boosts business growth. Do you also want it for your business?

Let’s connect and talk!