Tag: crm software

CRM Software for Acupuncture Businesses

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The benefits of acupuncture are well-known to those who currently obtain this unique treatment but it is less so understood by the broader public.  Acupuncture reduces stress and pain.   Others have noted its ability to reduce eye strain and headaches.  It has also been known to increase energy and give the immune system a boost.  With so many benefits, this practice has been getting more and more attention.  Yet, there is some mystery around this treatment and that lack of knowledge prohibits interested parties from taking action in contacting an acupuncturist for that critical first appointment.  For those who do have a preferred place to visit for acupuncture, they often need reminders to keep up with their appointments.  For either case, CRM Software for acupuncture businesses and acupuncturists provides powerful tools to keep in communication with potential and current clients.

Lead Generation Made Easy

Perhaps the general public roughly understands the benefits of acupuncture.  However, many people still consider this form of treatment too new age, unproven, or ineffective.  It falls on the acupuncturists to educate the public so that they can generate more leads:  CRM software for acupuncturists simplifies this daunting task.  CRM databases connect with websites and social media to create a list of interested customers: those on the cusp of making an appointment or who need just a bit more information before booking.  The software keeps a running list of these customers so that acupuncturists can send educational information or reach out for direct follow-up.  Quality CRM software also shows these contacts via a sales funnel tool.  This tool sorts clients by level of interest so that the company can modify their approach in reaching out to potential clients.  For example, the skeptical lead may need education and convincing.  Those who love acupuncture already but are shopping around for a new provider may need a different type of approach before deciding to give your firm a go.  CRM applications offers the necessary tools to vary the approach for various market segments.

Stay In Contact with Clients

Perhaps the acupuncture business already has a solid list of clients.  In this case, one of the most important tasks is to stay relevant in their lives through consistent communication.  How often should your clients be booking appointments?  Daily, weekly, monthly, or as needed?  Appointment setting is made easier with CRM software for acupuncturists.  Those responsible for booking appointments have a variety of tools, using CRM applications, to schedule clients for their next appointment.  For example, a calendar widget shows the daily schedule of appointments.  Customer notes can be added to client profiles to customize their experiences.  Sending bulk messages by email or SMS (text message) is easier thanks to saved distribution lists.  If offices reach out to their customers by phone, they can install VoIP technology to contact customers by phone with one click.

Acupuncturists promote health and wellness in a way that is supposed to be low stress.  This highly effective therapy has helped many people overcome physical and mental challenges in their lives.  Yet, the public largely does not understand all the benefits of acupuncture.  Those curious and those who know are ready to book appointments, though.  With the support of CRM technology for acupuncture professionals, consumers can more easily find a provider and book their next appointment.  If you know acupuncture, then you need to know CRM technology.  To try CRM RUNNER, contact us today.

CRM software for Chiropractors

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Chiropractors help patients find relief from pain and discomfort stemming from problems with the spine and back.  Advanced medical studies inform the chiropractic practice, and patients know that this form of pain relief can be quite effective in reducing problems relating to the back and spine.  Although the benefits of visiting a chiropractor are clear, obtaining a strong position in a local market can be tough.  CRM software for Chiropractors helps offices remain competitive.  Here are three ways to use CRM databases to increase exposure to chiropractic businesses.

  1. Hold Events where People Can See You and Your Team
    Many chiropractors find success in public relations efforts that put their office and staff directly in contact with the general public.  Setting up tables and displays at community events, school events, grocery stores, and fitness centers can give an office a competitive advantage.  Potential customers who may have been thinking about using a chiropractor can ask questions, and the office can maintain a list of interested parties.  Keep a list of email addresses, phone numbers, and names, and enter this information into the software after the event.  Then, create a timeline of contacting these leads to schedule consultations and appointments.  CRM Software offers a variety of ways to stay in contact with leads.  Options include bulk email and text (SMS) messages.  Sending invitations to schedule appointments, promotional information, or educational content, may be the ticket to scheduling that first consultation.  If the chiropractic office has a sales or administrative team, follow-up by phone call can be assigned.  This task can be assigned within CRM software that feature task delegation and to-do lists.
  2. Set up an Attractive Landing Page
    Great CRM software for chiropractors offers tools to create landing pages via a template.  These templates include business information such as location, contact information, and logos.  When the public visits the website, they will be prompted to share basic contact information to get more information or to schedule a consultation.  Either way, the website works with the CRM Software to import the information into contact lists, sales funnel tracking applications, and schedule makers.  Automating this process saves time and money for the chiropractor who can focus on his patients’ care as opposed to marketing efforts.  Most chiropractors got into the business to help patients find relief, and CRM applications allow them to stay focused on just that.
  3. Follow-up With Current Patients
    For a variety of reasons, once loyal customers stop coming to their appointments.  Perhaps they are busy, feeling better, or just forgot.  They live busy lives, and it is easy to forget appointments or to downgrade their priority.  Yet, chiropractors know this is a dangerous game.  Delaying or foregoing treatment can make matters worse in a short time.  Assigning the administrative team to follow-up with patients gives consistent, friendly reminders not to fall behind on the treatment plan.  This leads to increased bookings and healthier patients, a win-win situation. CRM software allows for one-click calling and bulk messaging by email and text (SMS) messages, offering a tool to remind patients of their upcoming or missed appointments.

Chiropractors know the importance of staying current on treatment plans to overcome body pain.  And for those who are hesitant to take the first step, good chiropractors can make the process of getting started painless and easy, especially if they capitalize on the tools provided by CRM database tools like CRM RUNNER.  Click here to try out our CRM software today.

CRM Applications for in-home Massage Businesses

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Being a masseuse is a rewarding business.  For those who are stressed, sick, or looking for rejuvenation, a great massage, working deep tissues and melting away pain and stress, could be the ticket to a whole new day.  Whereas massage parlous have their own way of doing business, those who offer in-home massages need CRM software to stay on top of their work.

CRM applications for in-home massage businesses offer a variety of tools that streamline operations for the masseuse.  These tools help the business stay organized so the masseuse can focus on what he does best.

Scheduling

Perhaps one of the biggest knots to undo in running an in-home massage business is scheduling clients.  CRM Software for in-home massage businesses have a variety of tools that make scheduling easier.  For example, a calendar widget allows the schedule maker to create events for meetings and bookings.  The events can be attached to the client’s name in the database.  This event can also be used to generate an invoice to be paid at the time of the massage, as well as before and after.  Invoices can be sent electronically and paid in the software – even on the road, so masseuses can collect payment on site using the mobile versions of the software which fully support your financial accounting software.

GPS

As the masseuse’s business grows, so does the geographic market.  The masseuse needs to be able to arrive on time and to the right location for every appointment.  The CRM software shows the location of each client.  It even shows a street view photo so the masseuse knows where they are going before they leave.  If there is a charge for mileage or distance, the software adds that to the invoice without issue.

Text (SMS) Communication

Messaging clients can be a great way to communicate with clients.  Bulk messages (SMS) can be sent to a client list.  This is helpful for the masseuse when they are looking to promote special rates or fill open spots in their schedule.  The masseuse can also confirm schedules and let the client know they are on their way using the SMS technology.  By keeping in close contact with their clients, they build a stronger customer relationship that will lead to more bookings.

Invoices

Collecting payment is a critical part of any business.  The beauty of CRM technology today is that it is possible to generate invoices in less time using templates that feature the company logo and contact information.  Invoices can be sent by email and paid online.  Because CRM applications are available on mobile devices, invoices can be paid wherever a mobile device is present.  That’s great news for the in-home masseuse who visits clients on the road.

When it comes to working out the kinks in running an in-home massage business, CRM technology helps entrepreneurs and business owners stay on track.  Interested in using this powerful technology?  Contact us to get started.

Best CRM Software for a Mobile Notary Public Business

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CRM software comes in many shapes, sizes, and price ranges.  Before choosing the CRM Software for a mobile notary public business, it is imperative to consider the features it offers and how they will help your business.  Common features include client management, invoice generation, and sales tools.  Other applications include widgets for GPS, to-do lists, and calendars.  At CRM RUNNER, we aim to educate consumers on how to choose a great CRM application, so we’ve done our homework to help those in the mobile notary public industry get started on their search. Here are the questions to ask in your review of CRM databases:

Does your customer relationship management software (CRM) give real-time access to invoice history?

As business-minded professionals, notaries know the importance of keeping accurate records.  This couldn’t be truer than when it comes to invoices.  Invoices need to be correct and up-to-date.  CRM software makes this happen with efficiency and ease.  First, businesses enter their contact details relating to address, phone number, website, and more.  They also upload their logo and select a style template for the software to file.  Finally, they enter the information for products and services into the CRM software.  Although the initial setup takes some time, it only needs to be completed once.  After the template is ready, creating invoices is a simple process.  Invoices can also be sent directly to customers by email.  The invoices are created and closed in real time, so your software is always showing the most up-to-date figures for your business.

Can your Records Management System accept and store documents easily?
Although different versions of RMS applications exist, some CRM software also gives access to confidential document storage.  The documents can be stored on the client’s profile as well.  This makes moving documents easier.

Does the software allow for third-party integration for payment and accounting?
Not all CRM software for mobile notaries public are created equal.  Ask your consultant if full integration of payment software is available.  Many types connect popular applications like Quick Books directly to the software so invoice payment can be completed with out leaving the database.

Do all your critical applications integrate with your email?
CRM technology is only valuable when it works with your other computer software.  Look for CRM software that can work with email, especially in sending out bulk messages to potential, current, and past customers.  Communication with clients is a key part of doing business today.  They want to be reached by phone, email, and even text (SMS) messages – all of which are available in a few clicks within decent CRM software.

CRM RUNNER is proud to offer these tools and many more in its affordable application.  Want to give it a test drive?  Get started now. Click Crm Software for a 14 Days Free trial!

Keep your Business Organized – CRM for your Virtual Assistant Business

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Virtual assistants know how to keep others organized.  From spreadsheets to calendars, to-do lists to inventory, from contracts to invoices, they know how to keep businesses moving like well-oiled machines.  However, who is organizing the virtual assistant’s work?  With the assistant’s focus on the client, it is easy to fall behind on their own business organization.  The answer lies in one powerful, yet often overlooked, tool – CRM software.

The best CRM option, CRM RUNNER, allows you to organize your workflow from start to finish, especially for the virtual assistant.  These five steps show how.

  1. Attract more customers
    How does the virtual assistant attract more customers? CRM RUNNER answers the question with a professional landing page.  The tool creates a template for a website that collects the information of interested parties.  Then a list is generated of leads in the Sales Funnel  This tool shows where the lead is in the sales process, helping convert the lead to customer in less time.
  2. Create estimates easily
    You can categorize your services by project or by hourly rates and create a professional estimate to send clients. Clients are always looking at their bottom line, so it is important to create an estimate that shows you are giving the right fee for your services.
  3. Send contracts for signature
    Once a contract is created based on the approved estimate, you can send it directly to the client from the CRM application. The tool offers electronic signature so the partnership can begin sooner than later.
  4. Invoice for completed work
    CRM does invoices from within the application. It even allows for inclusion of time, project, mileage, and inventory.  The finalized invoice is professional, available for electronic delivery and sports your logo.  Customers can pay the invoice online or in the application.  The payment software you already use to track your finances can be integrated into the CRM database, so you have access to reports within CRM RUNNER as well.
  5. Call for repeat business
    Some customers use virtual assistants for one-time projects or do not think of other ways they can take advantage of virtual assistant services. By creating distribution lists of past customers, you can craft messages to invite them to utilize your virtual assistance services once again.  Sending messages is easy as the CRM application has a built-in text editor that allows for document attachment.

Virtual assistants by nature love organization, so it is no wonder that once they discover CRM RUNNER, they enjoy its benefits.  Connect your office with the field staff seamlessly! Try it out with our 14 days free trial.

Best CRM Software for Graphic Designers and Web Agencies

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Graphic Designers are a lifeblood of the public relations and marketing industry. Drawing on skills in visual arts and computer technology, graphic designers work with companies to produce art for a variety of reasons. They create webpage art, logos, videos, photos, and more. These artists pour a lot of time into their craft, but one threat to that time exists – business administration, especially to those in freelance or operating a small business. CRM Software can transform how you organize your business. Customer Relationship Management (CRM) Software tracks lists of clients as well as other facets of a graphic design business such as quotes, contracts, mockups, invoices, and billing.

Many graphic designers work remotely with clients around the globe. This makes CRM software an even more integral part of their business strategy. Apart from tools that show your calendar, schedule, and to-do list, powerful CRM databases can streamline the customer service process as well. For example, if customers visit your website and type information into a contact field, the information automatically appears in your CRM database. CRM Software for graphic designers helps track leads and increases conversion rates.

Once customers are on the hook, sending quotes and estimates is easy for graphic designers. Graphic designers can create their own packages within the software and set prices for each offering. The software allows graphic designers to populate estimates professionally and quickly. Once created, the estimate can be sent directly to clients for review. The system attaches estimates to the client profile so all the documents stay in one place for anybody with access to review; this is especially useful for graphic designers running small companies or who have an assistant.

Apart from estimates, contracts and mockups can be saved in the CRM software thanks to document storage. This is particularly useful because all the pertinent information is saved in one place. The documents are even accessible by mobile device through CRM RUNNER’s mobile phone application. Contracts and mockups can be approved by the customer using electronic signature. This expedites your sales process and keeps all approvals in one place for easy review. Once the job is complete, the application can populate an invoice. The payment can be collected directly in the software using full software integration – your payment management software works within the database.

The beautiful part of CRM software is that all of this information can be used to create reports that drive your business strategy. Reports can show hours spent on projects or on specific clients. It can show total revenue, expenses, and other financial information. Using this information, you can be sure your graphic design business is heading in the right direction.

If you are ready to keep your graphic design business running efficiently and professionally, try CRM RUNNER today. Click here to begin a 14 days free trial.

CRM Software for your Pet Sitting Business

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Embarking on a pet sitting career is no easy feat.  Many people love cuddling with dogs, cats, birds, and other pets.  Whether a home operation or a full kennel or puppy camp, managing your client list and business administration requires attention to details and consistent upkeep.  We’ve all heard the excuse “my dog ate my homework,” but we can’t use it when you’re looking for a contract or an invoice.  Protect your Pet care CRM Software like CRM RUNNER.

Your pet sitter business needs a CRM Software.  Beyond tracking leads and customers, CRM RUNNER can assist in managing marketing, contractors, and logistics – no matter if you run the pet sitting business on one site, many, or at the client’s home.

In order to grow your pet care business, you need to keep track of leads.  Many pet owners begin researching pet sitting options well in advance of their need.  Even if they are considering booking a vacation, they might begin research pet care options at the same time.  It is important that your business keep a running list of those who may one day need care even if that time will not occur until the near or distant future.  We makes this easier.  Another way we can helps build a leads list is by providing a template for a professional landing page – a webpage that highlights your pet sitting and pet care business while offering to collect the visitor’s contact information for additional follow-up.  This tool is very valuable as you will be able to follow-up to answer additional questions, offer promotional rates, and share updates about your company.

Many pet care businesses operate with contracted employees and volunteers.  This is especially true when the care occurs off-site, often at the owner’s home.  Other contractors may include suppliers or additional services like cleaning or grooming.  We tracks works like an old-fashioned rolodex, keeping up-to-date information for all your contractors.  We also allows you to track expenses paid to these contractors for financial reporting.  If you have traditional employees on payroll, We manages that with sign in and sign out modules that build time sheets.

GPS features in CRM RUNNER can be a lifesaver when it comes to pet sitting businesses.  You might care for animals throughout a large geographical area – you can keep track of your employees and sites using GPS.  Street view options even shows the location before you head out, so your team doesn’t get lost.  You can’t afford to lose time searching for the right location when there is a precious critter waiting for your arrival.

Pet sitters and pet care businesses can afford CRM software.  Special packages make pricing more affordable than you may think.  Contact us today to give it a try!

Stay Organized and Better Care: Elder Companion and Caregiver CRM Software

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Taking care of the elderly is a challenging, yet rewarding, career.  Running a business that coordinates elder care requires both compassion and business skills.  Whereas compassion comes naturally to most who make a life out of this career path, business administration is more difficult to manage, especially as your business grows.

CRM Software provides backend organization to your business, and CRM RUNNER goes the extra mile in offering painless organization no matter the size of your elder companion and caregiver company.  With so much on their plate, administrators of an elder companion and caregiving agencies need to stay on top of scheduling, logistics, contracts, marketing, billing and more.  CRM RUNNER streamlines these processes with a variety of useful tools.

Calendar & Call Center features allow for quick organization.  At a glance, you can see your daily agenda with access to the lead and client details you need to keep the lines of communication open.  For example, the calendar shows your 9:00 AM call with a potential new client.  You can double click on the appointment and review the lead’s details.  Clicking on another button connects you to the lead by phone.  If you need to reschedule a call, drag-and-drop technology makes updating hassle-free.  This makes lead management a snap.

Paperwork can be a challenge for the busy elder companion and caregiver business.  Everything from contracts and brochures to quotations and invoices is saved directly in the CRM application.  CRM RUNNER allows for electronic document delivery, so clients can sign contracts and pay invoices on their computers or mobile devices.  Your team can even do this work while with patients in the field.  CRM RUNNER offers a mobile application that accepts payments on the go.  It even sends the invoice or receipt by email.

When it comes to marketing, CRM RUNNER automates a large part of the lead collecting process.  Potential clients visit your landing page and share their interest.  The contact information automatically appears in your CRM database for follow-up.  You can send SMS updates, email messages, and create call lists for fast follow-up and higher rates of conversion.  Grow your senior companion and caregiver business quickly using these tools.  The CRM application also allows you to track referrals, giving insight to which channels are the most successful.

Financial management is simplified via CRM RUNNER.  Financial reports measure revenue and expenses as designated by the invoices sent to customers.  CRM RUNNER offers full software integration with popular financial management software such as Quick Books.  The reports showcase where your business is heading and can give clues to its current financial health.  Each report prints in a professional format with the attributes you choose.

Running a senior companion and caregiver business is no easy task.  The betterment of the lives of your clients gives the challenge meaning, and CRM RUNNER can make it easier to focus on that aspect.

Wham, Bam, Glam, Thank You, Ma’am! Marketing Tools for Makeup Artists

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Makeup artistry is all the rage right now, largely in part due to the success of the big names on the internet.  The makeup artist industry depends heavily on marketing to get the word out about your skills, whether just starting out or an established name in the business.  Here are some hot tips on how to increase your makeup artist client list.

Get Famous on the Internet for being a Makeup Artist

To be a successful makeup artist, you don’t have to have thousands (or millions) of followers on a social media platform, although it can help.  Makeup artists need to focus on building an organic community to showcase their work.  And by showcasing their work, they can attract leads.  Popular social media platforms Instagram, YouTube, and Facebook.  However, a professional makeup artist can also use a landing page to collect names of leads and book appointments.  CRM Software, like CRM RUNNER, provides templates for landing pages, lead generation, and appointment setting, so that makeup artists can focus on their craft instead of web design.  Build a professional looking website to showcase your brand.  It has never been easier, and integration with CRM tools means you have more control when it comes to building your client list.

Referrals are the lifeblood of any Business

Makeup artists know that a successful gig can lead to more appointments.  When a customer shares her new look with friends and family, they ask “Who did that!?”  Track your referrals using CRM software.  CRM RUNNER allows you to track which sources provide the best referrals so that you can focus on growing your client base.  Some artists give incentives like discounts or gifts to those who generate referrals.  You can use the same tools to measure where other leads are generated, such as from your webpage, social media, or advertisements.

Reach out to Repeat Customers

If your customer loves your work, why not invite them for another appointment?  Perhaps somebody who used you for their wedding will want your services again for their parents’ anniversary party or a work event.  Many people schedule makeup looks seasonally, so use CRM applications to create bulk messages by email or to notify customers of availability during prom and homecoming season, for example.  Every artist is different, so be creative in generating marketing content!

Think Beyond the Brand

Branding is an essential part of a makeup artist’s business, but so is customer service.  Customers prefer professional presentation when it comes to receiving invoices and making payments.  CRM RUNNER can generate invoices using a template based on your personal brand.  The invoices can even be paid directly in the software.  Keep an inventory of beauty products, too?  CRM RUNNER has a module for inventory, so you can manage those sales just as easily.  The software likewise contains scheduling software for makeup artists with an easy drag-and-drop calendar, so you can keep track of your appointments.

The benefits of CRM databases are plentiful, so get your business organized and show off your skills.  Attracting and managing customers has never been so simple; contact CRM RUNNER today to get started!

Pump Up Your Personal Training Business with Powerful CRM Software!

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People get into personal training to transform lives.  It is a rewarding career in which trainers help clients make and maintain fitness and health goals by planning exercise and nutrition regimens.  Apart from the expertise in designing health and wellness programs, trainers must also have a keen business sense to attract and keep clients, and for that CRM Software like CRM RUNNER can assist.

CRM RUNNER is a powerful customer service management software that personal trainers can use to maintain their client list.  This software allows trainers to import their current contact lists into the program where they will be able to create distribution lists to send out messages for marketing, scheduling, follow-up, and more.

The software contains templates to build a landing page.  This is especially helpful for trainers because they can build an attractive website showcasing their services.  Customers who visit the site have the opportunity to share their contact information so that trainers can connect with them to provide more information about their program.  The Sales Funnel tool displays interested parties based on their current level of commitment so that the first appointment can be scheduled as quickly as possible.

The CRM software also has widgets for calendars so that trainers can maintain their schedule directly in the software.  It is especially useful because the calendar features the ability to attach client information to the meeting.  If a client calls to reschedule, drag-and-drop technology makes updating the schedule easy.

When it comes to billing, b the payment collection process.  Trainers can upload their logo and information so that a template generates invoices based on set rates and packages.  The invoices can be emailed directly to clients where they can pay online or in person.  The software links up to the trainer’s current payment software so they can collect payment directly in the application. CRM RUNNER’s database is available as a mobile application, so trainers can send and pay invoices right in the gym.

Marketing is a factor that some trainers forget – and CRM applications automate the marketing process so they have more clients with less effort.  For example, many people consider personal training, and for motivation reasons, fail to follow through.  Trainers need to stay in contact with the potential clients – especially as seasonal changes may give them the boost they need to get started.  For example, participation in fitness center increases around New Year’s Day as people make resolutions to get in shape.  Swimsuit season and wedding season also motivate people to hit the gym.  Take advantage with strategically timed promotional emails inviting your current and potential clients to start a fitness journey with that in mind.  A few clicks send your message to clients via email or SMS text message, driving more confirmed appointments for your personal training business.

CRM software can transform your personal training business the same way you transform your clients’ lives.  Everybody needs a spotter, so let CRM RUNNER be there to support your personal training business.   Click CRM Software for a trial!

Chat CRM Software for your Business

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Chat functionality in CRM software is a subset of Social Project Management which enables the development of collaborative behavior between staff members and between the enterprise and customers. Chat functionality allows you to set up chat topics, invite guests, engage and collect valuable chat transcript repository. Chat software can be used to build a streamlined approach for internal communication in the workplace. Live Chat software can be used to get in touch with the client at the right time and help in lead conversion.

Chat software has become an immensely popular instrument to set project expectations of teams in the business world. It allows you to get a bird eyes’ view on the various tasks in the team.

Chat improves team productivity

  • Communication through collaborative behavior is the hallmark of a well-functioning team. Chat allows you to set clear objectives.
  • Chat software helps in information sharing through files and increases the ability to stay organized.
  • Occasional chaos is common in workplaces. Chat allows the team members to instantly communicate with each other for quicker resolution of issues. All your team members and contractors can easily chat with office administration or between themselves using chat software

Engage in conversations

You have the option of creating a singular chat room where everybody is free to participate. You can also have the option of creating a distinct one on one conversation. The sky is the limit when it comes to the number of chat conversations you can have.

Deliver the best customer service using Chat software

  • Research points out that satisfied customers lookout for proactive attitude on part of the enterprise to listen to their needs. Using Chat, you can listen to the client without awkward interruptions. Try to understand the critical needs of the client through empathizing through live chat.
  • Decrease the waiting time of customers and eliminate the needs for hold music. You can offer a current solution in a short time frame.
  • Presence of a chat transcript allows you to analyze the customer interaction and gives you an opportunity to improvise your approach towards the client. This will increase the chance of revisits by the client to the website.

Chat software is optimal for E-commerce

  • Skyrocket your brand’s credibility by topnotch engagement with clients resulting in trust enhancement.
  • Provide targeted guidance to your clients assisting them through the purchase process and quickly resolve their queries so that they can convert into buying clients.
  • Create a holistic behavioral profile of the client through chat interactions and enhance the functionality of your website.

Top qualities of Chat software for workplaces

  • Creating multiple channels for various teams, projects and customers.
  • Provision of converting certain sections of the conversations into tasks and modification of details
  • Ability to host chats on a private basis.
  • Inclusion of elements like videoconferencing and document collaboration in real-time.
  • Ability to create different threads and maintaining partitions in multiple conversations for ease of access at a later time.

Top qualities of Live Chat software for client interaction

  • Ability to meet the needs of e-commerce businesses through sophisticated data analytics and tracking of goals.
  • Ease of integration with the majority of e-commerce forums.
  • Capability of sending automated messages depending on client activity such as revisits to the website.
  • Capacity to integrate with mobile applications operating on Android/iOS and SMS system of the phone.

Give Your Sales team the Call Center Technology it needs

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Employees perform best when they have all the resources they need, and the team you charge with sales via telephone is no exception.  Whereas many small and new businesses aim to tackle call center management the old-fashioned way with call lists, written notes, and a traditional phone service, these methods are inefficient and may actually be costing you more.  CRM technology ́s latest tool, CRM FREE TRIAL, provides a solution to this with tools and features that will make your employees feel like their time is being put to good use, closing more sales.

CRM RUNNER is a powerful tool that allows businesses to automate many parts of their business.  For example, call center employees can use CRM RUNNER as their time clock and time sheet.  When they log in to the software, they can start their workday by “clocking in” and end it by “clocking out.”  This provides accountability for work hours as well as a fast and easy way to calculate time sheets for payroll.

Once logged in, the call center employee can review his calendar, schedule, and to-do list.  Those charged with sales can review the Sales Funnel to see their freshly assigned leads and get in contact with one-click dialing using affordable VoIP (Voice of Internet Protocol).  Each employee can have his own phone number using this technology, complete with voicemail.  Packages to integrate this service are usually more affordable than traditional phone services.  Once on the line, employees can update contact details and maintain call notes.  Inventory is available for review to answer customer questions.

The Sales Funnel tool allows your team to manage calls based on the customer’s current commitment to your product and services. Those best at cold calling have a separate call list than your closers.  The sales funnel tool is updated by drag and drop technology so updating these lists is effortless.

GPS technology shows current locations in real time for your call center employees.  Locations of equipment, staff, customers, and franchises are all shown on a map with access to street view.  This is a valuable tool when it comes to companies that dispatch service staff or offer delivery of their product.

Call center employees who process sales will find the software easy to use, especially for processing payments and returns.  CRM RUNNER generates invoices and receipts using templates and can provide return authorization numbers should it be necessary.  Payment is collected in CRM RUNNER using full integration of your current service provider.

Call center technology is more affordable than many business owners realize, potentially saving money.  A great investment, CRM RUNNER is easy to learn and comes with user support for your organization.  Increase sales using this advanced technology, giving your call center team the tool it needs to be successful.

If you are new to using this software, then you can use our 14 days free trial or check our PRICING here.

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