Tag: crm

Dry-Cleaning Delivery Managers are Taking Advantage of CRM Software

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A dry-cleaning delivery business has a lot to keep track of – suppliers, vendors, clients, and finances.  Not to mention the sorting, cleaning, and storing of each item they clean.  Some even offer delivery, adding another element to the mix.  The administration of this kind of business is complex, and Dry-Cleaning Delivery businesses need CRM software that can keep up.

Dry-cleaning can be an upscale market, especially for weekly clients.  A client who works in a wardrobe that often need to be dry-cleaned may require a more personal touch than the average laundry customer.  Although the idea of the old-fashioned carbon copy receipt book is charming, it is not the most efficient or advanced way to organize a business – at least not on its own.  Dry-cleaning Delivery managers need to implement a system that operates with extreme efficiency.  Apart from providing the tools a dry-clean delivery service needs for its daily operations, powerful CRM Software will improve marketing efforts as well.

CRM Software Makes for a More Efficient Business

Dry-cleaning delivery service providers thrive on efficiency. CRM databases simplify and automate various functions of what happens in a dry-cleaning plant every day.  For example, customer contact information can be stored in a database, similar to a virtual rolodex.  When it is time to place a phone call to a customer to know his order is ready, a search by invoice number, phone number, or name pulls up the customer profile immediately.  In fact, if sending an email message or text (SMS) is better for the customer, the software allows users to do that quickly in its text editor tools.  Estimates, invoices, order forms, and contracts can all be stored electronically in CRM software.  This helps cut back on the paper trail in the office; the office will be more organized for it.  The CRM application can accept payment on open invoices, so the software functions as a sales tool as well.

CRM Software can also act as a dispatch center.  It has GPS tools to help drivers know where they are going.  If payment is to be delivered onsite, then the driver can accept payment using the mobile version of the CRM application.  GPS tools even offer street view so the driver can see where he is going before he departs.  Drivers can track miles, and GPS can be activated to see where drivers currently are.  This helps management make sure everything stays on track.  The software even works if the service operates out of several locations.

CRM Software Increases Marketing Impact

Dry-clean delivery services can be slow in certain seasons, depending on the customer population they serve.  If business runs slow, CRM software can be used to send promotions to customers.  The software can also collect leads based on those who want information after visiting the company website.  The company can call or email promotions or a newsletter to encourage new orders.  These are just two simple ideas as to how these companies can use CRM software to increase marketing efforts. CRM is useful in driving orders and converting more customers.

CRM RUNNER is a great CRM Software for Dry-Cleaning Delivery Companies.  If you own a business like this, use a free 14-day trial to see how efficient the office can be.

The Curious Benefits of CRM Software for Window Washing Business

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Window washing is needed throughout many cities, and the industry is competitive.  A way for window washing businesses to stay ahead of the competition is to use CRM Databases to maintain relationships with leads and customers.  To make the most out of CRM software for Window Washing Businesses, business owners should consider integrating the application with VoIP technology.

VoIP is especially practical if a company uses CRM technology.  Connectivity to software allows for one-click dialing and recorded calls.  This is very important for those in sales and customer service.  As communication between employees and clients improves, so does the company bottom line.

What is a VoIP system?

In the past, phone calls were always routed through a phone company’s network, connecting traditional analog phones on either end.  In the very beginning of phone services, operators manually connected lines.  Over the years, technology advanced to connect lines automatically.  As more and more people joined the telephone network, phone numbers got longer, but connectivity improved.  In the 90s, with the advent of the internet, engineers started designing systems that used digital lines instead of the traditional analog lines of the past.  Most people know this technology as Voice Over Internet Protocol (VoIP).

This new telephone system has been widely implemented by window washing businesses around the world.  Companies were once afraid of replacing new equipment and software, some of which had been of practical use for decades.  However, the investment is now well worth it today.

Many phone companies charge businesses per line and each installation requires a visit from the phone company.  Phones used to be limited to the number of lines, reducing connectivity in the office.  People shared phone lines and features were only available if companies paid.  Making the change to VoIP technology puts much of this back in the hands of the business and its IT department.  Adding new phones is as easy as plugging them into the internet portal.  Often, businesses find that the initial investment in transitioning from traditional phone lines to internet connected technology is worth it.

In terms of CRM solutions for window washing companies, the integration of VoIP with the database helps bring in more customers and maintain the relationships with current ones.  Getting in touch with customers and leads happens in one click, so the sales team operates more efficiently.  Many CRM applications have the capability for the staff to keep notes on the client’s profile.  Staff can also review past orders, open and paid invoices, and client contact information.  For leads, a sales funnel tool organizes potential clients by their current level of interest in the company.

Window washing is a unique industry, but one we need to keep skyscrapers and houses’ windows spotless.  Cleaning windows, especially those on tall buildings is a challenge, so we depend on the professionals to get the job done.  For these companies to acquire more customers, and maintain their current ones, they should be using CRM software to manage their customer and sales relationships.

If you own or manage a window washing company and you are ready to learn more about CRM technology, contact CRM RUNNER today for more information about obtaining a trial version.

CRM Applications for in-home Massage Businesses

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Being a masseuse is a rewarding business.  For those who are stressed, sick, or looking for rejuvenation, a great massage, working deep tissues and melting away pain and stress, could be the ticket to a whole new day.  Whereas massage parlous have their own way of doing business, those who offer in-home massages need CRM software to stay on top of their work.

CRM applications for in-home massage businesses offer a variety of tools that streamline operations for the masseuse.  These tools help the business stay organized so the masseuse can focus on what he does best.

Scheduling

Perhaps one of the biggest knots to undo in running an in-home massage business is scheduling clients.  CRM Software for in-home massage businesses have a variety of tools that make scheduling easier.  For example, a calendar widget allows the schedule maker to create events for meetings and bookings.  The events can be attached to the client’s name in the database.  This event can also be used to generate an invoice to be paid at the time of the massage, as well as before and after.  Invoices can be sent electronically and paid in the software – even on the road, so masseuses can collect payment on site using the mobile versions of the software which fully support your financial accounting software.

GPS

As the masseuse’s business grows, so does the geographic market.  The masseuse needs to be able to arrive on time and to the right location for every appointment.  The CRM software shows the location of each client.  It even shows a street view photo so the masseuse knows where they are going before they leave.  If there is a charge for mileage or distance, the software adds that to the invoice without issue.

Text (SMS) Communication

Messaging clients can be a great way to communicate with clients.  Bulk messages (SMS) can be sent to a client list.  This is helpful for the masseuse when they are looking to promote special rates or fill open spots in their schedule.  The masseuse can also confirm schedules and let the client know they are on their way using the SMS technology.  By keeping in close contact with their clients, they build a stronger customer relationship that will lead to more bookings.

Invoices

Collecting payment is a critical part of any business.  The beauty of CRM technology today is that it is possible to generate invoices in less time using templates that feature the company logo and contact information.  Invoices can be sent by email and paid online.  Because CRM applications are available on mobile devices, invoices can be paid wherever a mobile device is present.  That’s great news for the in-home masseuse who visits clients on the road.

When it comes to working out the kinks in running an in-home massage business, CRM technology helps entrepreneurs and business owners stay on track.  Interested in using this powerful technology?  Contact us to get started.

CRM Software for Corporate Event Planners

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Corporate event planners are busy people.  From creating buzz about an upcoming event to managing the guest list, from thinking of a theme and design concept, to ordering enough food and drink for the night, they have A LOT on their mind at any given time.  All the while, professional corporate event planners need to appear professional, organized, and in high spirits.  There is no room for error!  To get it all done without losing their minds, we recommend CRM software for Corporate Event Planners.

Running a corporate event planning business requires an extensive network of contacts – part logistics, part public relations, these businesses are successful in part due to their relationship with vendors that always over deliver on a fair budget.  In the world of event planning, vendors could provide staples like chairs, tables, food, drink, banners, or decorations.  Sometimes event planners keep in contact with vendors who provide rarer but more interesting services like red carpets, backdrops, jump houses, petting zoos, clowns, or limousines.  No matter the offering, it is important to maintain the relationship with vendors, and taking advantage of CRM technology can help.  Enter the phone number, email, and contact information into the CRM database to make it accessible to you and your team.  When the time comes to reach out, the information is there.

Another important component of a corporate event planning business is the guest list.  Whereas some clients hand event planners a guest list, others demand that the event planning firm bring in some outside invitees.  This is especially true in the PR world where businesses may want a guest list of important persons or a certain demographic.  If this type of guest is maintained in the CRM Software, reaching out to them by email, phone, or text message (SMS) is easy.  A few simple clicks get written messages out in bulk.  If you choose to integrate internet-based calling (VoIP) into your package, then you can dial contacts with the click of a button.

Managing clients is easier with CRM software for corporate event planners. Using CRM technology, event planners can keep an ongoing database of potential, current, and past clients.  With these distribution lists, marketing opportunities abound.  Event planners can send out timely announcements to remind former clients to book their next holiday parties, for example.  If you have a group of potential clients, reminding them of your presence, even with a promotional rate, could encourage them to sign with you over the competition.

Corporate Event Planning doesn’t occur in a vacuum.  If event planners have a team, small or large, they can use CRM technology to manage your staff.  Features include components that work like a timeclock to manage payroll.  User permissions can be set as well, granting various levels of access only to those who need it.  These handy CRM tools simplify the work of corporate event planners so they can focus on the joy of pulling off another well-done corporate event!

Interested in learning more?  Start using CRM RUNNER today with 14 days free trial!

CRM software for rental property managers

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When it comes to rental property management, landlords and property managers rely on a variety of methods to keep their properties looking great.  They also must concern themselves with the happiness of their tenants.  Both of these challenges are resolved by implementing an administration centered around CRM technology.  CRM software for rental property managers can transform how business is done, saving both time and money.

  1. Maintenance
    Perhaps one of the most daunting parts of rental property management, especially for those managing multiple properties at a time, is keeping track of maintenance plans and requests.  Good CRM software eliminates the need to keep a paper trail thanks to electronic work orders and shared digital planning spaces.  CRM software with GPS capabilities show all of your properties on a map, and maintenance plans can be sorted easily by location tags.  Street view tools allow you to review the exterior of a property before visiting, so your maintenance team always knows where it is headed before they go.  Work orders are saved in the CRM software, making the life of the property manager easier.  One nice feature to note is that employees can even generate a text (SMS) message for tenants when they are on the way to the building.
  2. Document Sharing
    In the rental property management business, one of the most important facets of administration is the management of signed documents like leases, contracts, and invoices to collect rent.  CRM technology makes this a more organized process.  Tenants can sign contracts and leases electronically, often by email.  This means leases are signed faster and securely.  Keeping your tenants up-to-date on notices like changes in rental policy, building repairs, or holiday greetings is a simple task once your CRM database has the contact information entered into a distribution list.  A few easy clicks send your message to your tenants immediately.  This means less running to various locations to slide paper-printed notices under the door.
  3. New Tenant Interest
    CRM software for rental property management allows property managers to create an on-going list of leads.  When visitors come to the website to review available properties, they can share their contact information so that the company may follow up on their request.  This gives the company an opportunity to secure more tenants quickly so that the vacancy rate is lower.  CRM software can even provide templates for landing pages for those who do not already have a website up and running.
  4. Call lists
    Not only can rental property managers enter tenants into their software, but they can also keep lists of employees, vendors, contractors, and more.  Employees with various levels of access can review these contact lists, even on a mobile device.  This makes keeping in contact with your contractors and tenants easier than ever before.  If you choose to utilize VoIP integration, you can have a client on the line with one click.

Rental Property Management is a fast-moving, demanding industry.  Administrative accidents like an unsigned document or forgotten workorder can spell disaster, and CRM software aims to reduce that risk.  Contact us today to learn more about CRM software for rental property management.

Try it out with our 14 days free trial.

Best CRM Software for a Mobile Notary Public Business

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CRM software comes in many shapes, sizes, and price ranges.  Before choosing the CRM Software for a mobile notary public business, it is imperative to consider the features it offers and how they will help your business.  Common features include client management, invoice generation, and sales tools.  Other applications include widgets for GPS, to-do lists, and calendars.  At CRM RUNNER, we aim to educate consumers on how to choose a great CRM application, so we’ve done our homework to help those in the mobile notary public industry get started on their search. Here are the questions to ask in your review of CRM databases:

Does your customer relationship management software (CRM) give real-time access to invoice history?

As business-minded professionals, notaries know the importance of keeping accurate records.  This couldn’t be truer than when it comes to invoices.  Invoices need to be correct and up-to-date.  CRM software makes this happen with efficiency and ease.  First, businesses enter their contact details relating to address, phone number, website, and more.  They also upload their logo and select a style template for the software to file.  Finally, they enter the information for products and services into the CRM software.  Although the initial setup takes some time, it only needs to be completed once.  After the template is ready, creating invoices is a simple process.  Invoices can also be sent directly to customers by email.  The invoices are created and closed in real time, so your software is always showing the most up-to-date figures for your business.

Can your Records Management System accept and store documents easily?
Although different versions of RMS applications exist, some CRM software also gives access to confidential document storage.  The documents can be stored on the client’s profile as well.  This makes moving documents easier.

Does the software allow for third-party integration for payment and accounting?
Not all CRM software for mobile notaries public are created equal.  Ask your consultant if full integration of payment software is available.  Many types connect popular applications like Quick Books directly to the software so invoice payment can be completed with out leaving the database.

Do all your critical applications integrate with your email?
CRM technology is only valuable when it works with your other computer software.  Look for CRM software that can work with email, especially in sending out bulk messages to potential, current, and past customers.  Communication with clients is a key part of doing business today.  They want to be reached by phone, email, and even text (SMS) messages – all of which are available in a few clicks within decent CRM software.

CRM RUNNER is proud to offer these tools and many more in its affordable application.  Want to give it a test drive?  Get started now. Click Crm Software for a 14 Days Free trial!

Keep your Business Organized – CRM for your Virtual Assistant Business

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Virtual assistants know how to keep others organized.  From spreadsheets to calendars, to-do lists to inventory, from contracts to invoices, they know how to keep businesses moving like well-oiled machines.  However, who is organizing the virtual assistant’s work?  With the assistant’s focus on the client, it is easy to fall behind on their own business organization.  The answer lies in one powerful, yet often overlooked, tool – CRM software.

The best CRM option, CRM RUNNER, allows you to organize your workflow from start to finish, especially for the virtual assistant.  These five steps show how.

  1. Attract more customers
    How does the virtual assistant attract more customers? CRM RUNNER answers the question with a professional landing page.  The tool creates a template for a website that collects the information of interested parties.  Then a list is generated of leads in the Sales Funnel  This tool shows where the lead is in the sales process, helping convert the lead to customer in less time.
  2. Create estimates easily
    You can categorize your services by project or by hourly rates and create a professional estimate to send clients. Clients are always looking at their bottom line, so it is important to create an estimate that shows you are giving the right fee for your services.
  3. Send contracts for signature
    Once a contract is created based on the approved estimate, you can send it directly to the client from the CRM application. The tool offers electronic signature so the partnership can begin sooner than later.
  4. Invoice for completed work
    CRM does invoices from within the application. It even allows for inclusion of time, project, mileage, and inventory.  The finalized invoice is professional, available for electronic delivery and sports your logo.  Customers can pay the invoice online or in the application.  The payment software you already use to track your finances can be integrated into the CRM database, so you have access to reports within CRM RUNNER as well.
  5. Call for repeat business
    Some customers use virtual assistants for one-time projects or do not think of other ways they can take advantage of virtual assistant services. By creating distribution lists of past customers, you can craft messages to invite them to utilize your virtual assistance services once again.  Sending messages is easy as the CRM application has a built-in text editor that allows for document attachment.

Virtual assistants by nature love organization, so it is no wonder that once they discover CRM RUNNER, they enjoy its benefits.  Connect your office with the field staff seamlessly! Try it out with our 14 days free trial.

CRM Software for your Mobile Car Wash and Detailing Business Needs

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Today, people are more concerned than ever with keeping their cars and trucks in pristine condition.  We want our cars to sparkle inside and out, and we’re willing pay to a pretty penny to make it happen wherever we are.  Thankfully, businesses have risen to the challenge, and Mobile Car Wash and Detailing Businesses are popping up across the nation.  Such a modern convenience requires modern business administration software, like CRM RUNNER, to stay on top their game.

Perhaps one of the more daunting parts of running a mobile car wash and detailing business is keeping track of the service team from the main office.  Often the main office staff, be it a dispatch person, secretary, or owner, has access to the computer records and customer requests.  The service team member on the road relies on this person to keep everything on track for the day.  However, it is possible to empower your service team with the information they need to get the job done faster, resulting in more efficiency and a happier customer.

CRM RUNNER acts like a dispatch center for your central point person.  All orders and appointments appear in the CRM software.  Double clicking on an appointment brings up associated documents, orders, contracts, and customer contact details.  From the customer contact screen, your staff can call or email the customer with a single click.  The customer can be sent a text message (SMS) when the service member is on his way.  It works seamlessly to provide a professional and reliable service for your customers.

For the service team on the road, CRM RUNNER provides access to the tools they need to provide an excellent customer experience.  From a mobile device, they will be able to access GPS features to find the customer.  They will also be able to review his order, signed contract, and past orders.  They can collect payment and email information directly from the application as well.  All of this brings the customer a sense of reliability on the part of the mobile carwash and detailing business.

Perhaps one of the neatest features of CRM RUNNER is the capacity to build a list of clients who may become repeat customers.  To increase brand loyalty, you can create a distribution list of past customers.  Within the CRM Software, create a message inviting the customer to book another appointment, perhaps based on a seasonal promotion.  You can use the same tool to send customer service feedback requests as well.  The tool opens the lines of communication between your company and the customer, building trust and loyalty that will result in repeat business.

CRM Software is the way of the 21st century, saving time and money when it comes to business administration.  Curious about the next step?  Contract us today to give 14 Days Free Trial.

CRM software for Information Technology Systems Consultants

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The exciting world of Information Technology calls on professionals who know computers and the best way to use networks and data. IT professionals understand the inner-workings of network security and provide the connectivity businesses need to keep their organization running smoothly.  Today, IT Systems Consultants are turning to CRM technology more and more.  This powerful technological advancement brings together a series of tasks in one central location.  While it is possible to create invoices in word processors and keep track of client contact information and budgets in excel sheets, there is really nothing that beats the convenience of having these tools accessible all in one place, in the office and on the road.

CRM software for IT  Consultants 

Electronic Document Storage:  Schematics, licenses, contracts, and other important documents can be saved to the CRM application for easy access.  The information can be connected to a project, client, or contractor.  Because the document storage is web-based, it can be accessed wherever you have access to the internet, even on a mobile device.  Contracts can be signed electronically as well.  This is great news for IT professionals working to secure a signed contract before beginning a project.  Look for a CRM Software that offers a plan room so that various parties can work on projects and documents together.

Estimates, invoices, and payment collection: IT Systems Consultants use CRM applications to track their customers and finances.  For example, estimates are created using templates featuring your company logo – you can include both product such as modems, routers, or other tools as well as expenses based on time, great for installation, consultation, and travel.  Estimates are easily converted into invoices.  Once invoices are sent, customers can pay invoices easily thanks to the full integration of your finance software into the CRM database.

GPS Features:  Clients in search of IT Consultants could find themselves anywhere on the globe.  IT systems professionals need to keep track of the physical location of their clients both for logistics and for their line of work.  A built-in GPS feature shows the location of your clients, staff, and equipment.  This handy tool saves time and energy while keeping you up to speed on where everybody and everything is.

Lead Collection:  Make collecting leads easier.  CRM Software, like CRM RUNNER, lets users create landing pages based on templates within the software.  This tool lets visitors build a professional-looking website.  When on the website, they can list their contact information when the website prompts them to do so.  Often, IT systems consultants offer price quotations, free consultations, or other draws to get contact information.  Once the user enters his information, it is automatically imported into the CRM software for your sales efforts.

IT Systems Consultants who use CRM Software comment on how efficiently they can run their business.  With mobile applications, the software goes wherever they work.  Interested in learning more?  Schedule a 14 days Free trial today!

Upgrade Your Business Toolbox – CRM Software for Handyman Services

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Handyman services are popular for jack-of-all-trades home and business repairs.  In today’s trade industries, some services are quite expensive if you book specialists for every job.  If a homeowner wants a room painted, some light bulbs changed, and a doorknob installed, it may be more affordable and faster to hire a handyman for these odd jobs.

Handymen services offer versatility and affordability for consumers, but some customers have noticed that professionalism can lack.  Many in the handyman business pride themselves on their work but when it comes to professional looking invoices, finance reports, and webpages, they hit a wall.  CRM software for handyman services may be the answer they are looking for.  CRM, or customer relationship management, applications like CRM RUNNER can organize a small business, keeping it on track in a variety of ways.

Check out this FAQ about CRM Software and what it can do you for your handyman services business.

Q:  What does CRM RUNNER do?

A:  In short, almost everything!  CRM RUNNER keeps track of your customers and potential leads by storing contact information.  CRM software generates invoices which can be paid directly in the software.  CRM stores contractor information and inventory.  It can track employee time and mileage expenses.  You can use it like a personal assistant for document storage and calendars.  The possibilities are endless.

Q:  How does CRM RUNNER help me when I’m out on the road?

A:  It is important to have a CRM application that goes on the road when you do.  CRM offers a mobile application which has all of the same information available on your computer.  The software allows you to review project plans, contracts, and invoices on a mobile device.  It also gives access to GPS and payment collecting modules.  If you have other operators using the application, you can chat internally.  If your business has a dispatch person, they can also use the software to send messages to clients and employees.

Q:  Can I change the features available based on who is using the software?

A:  Yes!  User permissions enable business owners to give certain information to a limited amount of people.  For example, you may want to give a contractor access to the job plans but not the customer database; this is possible with CRM RUNNER.

Q:  What reports does CRM RUNNER provide?

A:  CRM RUNNER provides customizable reports in a professional format.  You can review reports based on payroll, mileage, expenses, revenue, open invoices, and more.  It will be easier to keep your finances in order using these reports.

CRM RUNNER is top of the line customer relationship management software.  If you have more questions, or you’re ready to give it a try, reach out to us today!  We’re here to help.

If you are new to using this software, then you can use our 14 days free trial or check our Pricing here.

Wham, Bam, Glam, Thank You, Ma’am! Marketing Tools for Makeup Artists

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Makeup artistry is all the rage right now, largely in part due to the success of the big names on the internet.  The makeup artist industry depends heavily on marketing to get the word out about your skills, whether just starting out or an established name in the business.  Here are some hot tips on how to increase your makeup artist client list.

Get Famous on the Internet for being a Makeup Artist

To be a successful makeup artist, you don’t have to have thousands (or millions) of followers on a social media platform, although it can help.  Makeup artists need to focus on building an organic community to showcase their work.  And by showcasing their work, they can attract leads.  Popular social media platforms Instagram, YouTube, and Facebook.  However, a professional makeup artist can also use a landing page to collect names of leads and book appointments.  CRM Software, like CRM RUNNER, provides templates for landing pages, lead generation, and appointment setting, so that makeup artists can focus on their craft instead of web design.  Build a professional looking website to showcase your brand.  It has never been easier, and integration with CRM tools means you have more control when it comes to building your client list.

Referrals are the lifeblood of any Business

Makeup artists know that a successful gig can lead to more appointments.  When a customer shares her new look with friends and family, they ask “Who did that!?”  Track your referrals using CRM software.  CRM RUNNER allows you to track which sources provide the best referrals so that you can focus on growing your client base.  Some artists give incentives like discounts or gifts to those who generate referrals.  You can use the same tools to measure where other leads are generated, such as from your webpage, social media, or advertisements.

Reach out to Repeat Customers

If your customer loves your work, why not invite them for another appointment?  Perhaps somebody who used you for their wedding will want your services again for their parents’ anniversary party or a work event.  Many people schedule makeup looks seasonally, so use CRM applications to create bulk messages by email or to notify customers of availability during prom and homecoming season, for example.  Every artist is different, so be creative in generating marketing content!

Think Beyond the Brand

Branding is an essential part of a makeup artist’s business, but so is customer service.  Customers prefer professional presentation when it comes to receiving invoices and making payments.  CRM RUNNER can generate invoices using a template based on your personal brand.  The invoices can even be paid directly in the software.  Keep an inventory of beauty products, too?  CRM RUNNER has a module for inventory, so you can manage those sales just as easily.  The software likewise contains scheduling software for makeup artists with an easy drag-and-drop calendar, so you can keep track of your appointments.

The benefits of CRM databases are plentiful, so get your business organized and show off your skills.  Attracting and managing customers has never been so simple; contact CRM RUNNER today to get started!

Efficiency in your Grocery Shopping and Delivery service with CRM Software

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A trend across America today is ordering grocery delivery instead of running to the store.  For the sake of convenience, many people prefer to send their weekly supermarket list to somebody else who goes to the store, purchases the product, and then delivers it to the client’s home at a scheduled time.  Although convenient for the customer, this kind of business can be a logistical nightmare once a strong client base is established.

CRM Software like CRM RUNNER can simplify the logistics of your grocery shopping and delivery service with a wide variety of tools and easy on-the-go mobile application.

Try it out with our 14 days free trial!

One of the elements that make grocery delivery a sustainable business is the on-going relationship with the customer.  Grocery shopping needs to be done several times a month, and if customers can rely on your service, they will be in contact often.  For that reason, it is of utmost importance to main a quality relationship with each individual customer.  As your business grows, this can pose a unique challenge – How to do remember where every customer lives? If payment is up-to-date? Do they have a pet? Did you wish them happy birthday? How are things with the family?

Creating strong customer relationships is the backbone of the grocery delivery industry, and CRM Software makes that process efficient and easy.  CRM RUNNER, for example, allows you to import your current contact list into the application and import new leads and customers directly from those who visit your webpage.  The information collected goes into customer profiles that show notes, past orders, and even birthdays.  With this information, you can easily reference your customer’s preferences and add notes as necessary.  If Mr. Johnson’s asks that you not ring the doorbell because it drives his dog nuts, that can be added to the profile and delivery instructions.  When Ms. Smith’s birthday rolls around, you can be sure to send her a birthday card.  Customers who feel like family are loyal, and in this line of work, that matters.

CRM RUNNER is especially useful because it also allows GPS tracking.  The software displays customer addresses on a map, even providing a street view function so that delivery drivers can be sure of where they are heading before they go.  The application can also track delivery drivers by GPS, calculate mileage costs, and populate professional invoices for customers.  Using the mobile version of the application, customer can pay when the product is dropped off.  All components of the CRM application are available via mobile device.  Efficient operations mean happier customers and more time saved! Both increase the bottom line for your business.

As grocery delivery grows in popularity, it will be important for businesses to stay competitive and build customer loyalty; CRM software helps.  CRM RUNNER makes that possible at an affordable rate with easy-to-use software.  Contact Us now for a FREE TRIAL.

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