Tag: crm software

Follow Up with your customers easily using CRM Runner

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Customer expectations in every industry have risen dramatically in recent years. Almost all business sectors, from FMCG to automobiles, travel, and vacations, offer a plethora of options to consumers. This trend has made customer service mandatory for any business.

CRM, or Customer Relationship Management software, can help you retain and acquire new customers. You can use it to organize your sales pipeline. CRM software has risen in popularity in recent years, with studies indicating that it can boost sales by up to 29%. It also allows businesses to forecast more accurately, resulting in a 42% increase in sales.

Consistent customer outreach, simple and free of hassle!

Getting new customers can be difficult. It can be more difficult to maintain and preserve current customer relationships while also attempting to close deals. CRM Runner’s Follow Up feature can assist in alleviating and preventing this issue.

CRM Runner can help you with customer follow-up in the following ways

  • Use our Follow Up feature to keep customer relationships strong and conversion rates high.
  • Create follow-up emails for estimates and invoices that have been sent, as well as customers who have expressed interest and with whom you have established rapport.
  • Title each email, create unique content for each body, and upload files to create unique templates for your follow-ups.
  • Recurring automated email/SMS reminders until a response from the customer is received
  • An automated SMS/email survey is sent after payment.

The importance of CRM in improving customer satisfaction

Marketing and sales teams can benefit greatly from CRM solutions. They not only improve customer satisfaction but also make business operations more efficient.

The marketing team, for example, will have a better understanding of the target audience, and the sales team will have a better understanding of customer requirements. Support staff can easily resolve issues if they are aware of the communication history.

Managers will also gain a better understanding of how the business works and will be able to address bottlenecks faster. CRM platforms are thus critical for efficient business operations as well as customer satisfaction.

If you’re looking for CRM software to run high-velocity sales, CRM Runner is the way to go.

Are you ready to jump in? Begin your 14-day free trial today. Call us at 877.590.0040 today!

 

Drive your supply chain performance using the best CRM Software

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Margins are being squeezed like never before as supply chains become more complicated and the need to reduce prices for buyers increases. CRM software is being used by organizations for supply chain management, which is a controlled and systematic approach to sourcing the goods and services needed to maintain profitability and drive efficiencies.

Lower your risk while improving the performance of your supply chain!!

CRM Runner, one of the best CRM software, comes with a slew of tools for managing supplier and vendor information, performance, and relationships. Suppliers and vendors can be added to the portal via an easy-to-use interface, and you can receive the information you need to evaluate suitability and performance.

CRM Runner can help with vendor and supplier management. How?

  • Providing you with a comprehensive picture of all vendor information, including contacts and communications.
  • You can now search for specific suppliers or check all options on the designated supplier screen.
  • Products can be linked to suppliers, which simplifies returns.
  • For better business operations, you can easily keep track of stock by checking billed, unbilled, and unpaid data.
  • It helps to add new suppliers to the database while keeping contact information for existing ones.
  • Supplier information is easily accessible and modifiable, and suppliers can be mapped to locations.
  • In their own section, new contractors can be easily added, edited, and saved.
  • Managers can quickly find and obtain information about a contractor or group of contractors.
  • CRM Runner enables you to make more informed, faster decisions that increase productivity, influence quality, and drive continuous improvement.

Ready to dive in? Start a free 14-day trial today.

Call us at 877.590.0040 for more information on how to easily manage vendors with CRM Runner.

Enhance your business performance with CRM Runner

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Technology is now playing a critical role in enhancing customer service. IVRs are still the workhorse in the call center, with clear and proven value propositions such as cost reduction through automation, reducing hold time, minimizing abandoned calls, confirming proper agent transfer based on customer input selection, and playing a vital role in increasing contact center productivity.

However, we frequently see businesses disregard the potential of this medium, leaving customers at the mercy of a poorly designed flow, driving them to extremes of frustration.

The question is, how can we make our IVRs more natural, more “personalized,” so that businesses can build more efficient customer journeys that allow customers to solve their problems faster or independently?

A fully engaged CRM software with an IVR feature that can be used to provide clients with more personalized and engaging services. The available user data, which is collected and stored in the CRM, will be used by the IVR solution. The system will play more personalized IVR prompts based on the available data in the CRM. As a result, the user journey will be more engaging and personalized. As a result, the IVR solution integrated with the CRM can provide better services by providing customers with more personalized responses.

Any company can use this type of CRM platform with IVR integration. However, the E-Commerce, customer support center, and call center can all influence the maximum benefit of CRM Runner. It will also increase upselling and cross-selling. Similarly, it will convert leads in the IVR, lowering the IVR to agent transfer ratio.

Give your small business a big appearance and feel

You can use call routing to direct your customers to the appropriate department. IVR increases customer trust in your service.

  • Set up IVR for each phone line.
  • There are multiple IVRs available per line.
  • Voice recording and voice file upload are both options.
  • Text to voice is an option; you type, and our phone system speaks.

To understand more about leveraging voice and text automation with your CRM system, contact us today. Please contact us at 877.590.0040 to speak with one of our representatives.

How CRM runner can help you with White Labelling?

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White labeling is a relatively new market concept that has recently grown in popularity. Most marketing agencies used to struggle to provide full marketing service packages to their clients because it required a large trained workforce. As a result, the more successful agencies were the more established ones. Small agencies continued to struggle, and in an attempt to find a solution, white labeling was developed.

White labeling a CRM eliminates the need to build your CRM from the ground up; instead, you can obtain a flexible salesCRM platform from a reputable company and then edit the platform, adding features specific to your business or company to personalize the CRM.

The first step is to determine what your customers want and how you intend to meet their needs. Then you choose a vendor to use for a CRM software before you begin working on it, adding features that will personalize it to meet the needs of your customers.

Remake CRM Runner in your brand’s image!

CRM Runner encourages businesses to fully utilize the platform by incorporating their brand name and logo through our white labeling feature. You can easily replace all of the platform’s logos with your company’s logo, making CRM Runner unique to your brand. Your logo will appear on the login page, seamlessly integrating the platform into your brand while providing full access to all of its functionality.

  • Using our white labeling feature, you can make CRM Runner unique to your company.
  • Replace the CRM Runner logo within the platform with your own, allowing complete brand integration.
  • The customizable login page will prominently display your logo for all platform users to see.
  • Enjoy all of CRM Runner’s features and functions completely redesigned in your brand’s image.

Small businesses and companies have a better chance of growing their brands thanks to white labeling. As a result, if you have not yet taken advantage of this opportunity, you should do so as soon as possible.

To learn more or to experience a demo, contact CRM Runner today. Please contact us at 877.590.0040 to speak with one of our representatives or you can go for a free 14-day trial.

How does CRM Runner help in the attendance management of your employees?

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Say goodbye to time-consuming Excel spreadsheets and hello to a more efficient way of managing employee attendance. With the bestCRM Software, you can generate insightful reports, regularize attendance, and enable your on-site and remote employees to check in from anywhere.

Always maintain an accurate payroll!

Keeping track of an employee’s work performance and time clock has never been easier. CRM Runner’s one-of-a-kind clock in/out system will ensure that no work hours are ever wasted again.

How can CRM Runner’s clock in/out feature benefit your company?

  • Lists all employees and their clock-in/clock-out times for each workweek with our CRM software.
  • To see individual hours and pay rates, filter searches by team member names.
  • Displays total hours worked and payroll amount.
  • With the bar icon, you can easily clock in and out.
  • Employers can view screenshot activity of all employees who have clocked into the system. It also has a time limit function that will automatically clock out and reset an employee’s time clock after one hour of inactivity.
  • Modify an employee’s time clock manually by adding or subtracting time if an employee fails to properly clock in or out. Provides insight into employee absences and attendance trends.
  • Tracks working hours.
  • It simplifies payroll calculations and collects insightful data for better decision-making.

Revolutionize your business with an efficient attendance management system like CRM Runner. We can arrange a demonstration at your request. A 14-day free trial is also available.

Contact us at 877.590.0040 today to learn how we can assist your company in engaging customers, capturing leads, building the pipeline, and increasing revenue.

Rethinking The Sales Funnel With CRM Runner

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CRM marketing has a disproportionately positive impact on smaller companies. Small business CRM software can make sure warm leads are qualified and nurtured to where they’re most likely to become devoted customers by taking much of the guesswork out of managing leads and customers.

You’ll be able to track the path taken by your customers, spot risks and patterns along the way, and discover which actions are most likely to move them down the funnel.

Even better, a lot of modern CRM software integrate a component for sales and marketing automation. This enables the members of your team to initiate and automate procedures that they previously had to manage by hand.

CRM Runner can help you manage your Sales Funnel. How?

  1. View from above of all leads arranged according to the sales funnel stage.
  2. As they advance, the drag-and-drop feature places the leads at the proper level.
  3. Review and update your lead’s contact information.
  4. Rearranging a phone call or meeting with the leads is always an option.
  5. Send emails to specific team members and departments with regard to leads.
  6. By choosing the department and teams, you can personalize assignment settings.
  7. Every time your leads advance in the sales funnel, your team will receive push notifications and emails.

If you have any further inquiries, please contact us at 877.590.0040 to speak with one of our representatives.

How CRM for Debt Settlement Can Improve Collaboration

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Any organization must work together and communicate effectively to succeed. Furthermore, modern technology enables us to collaborate in novel ways. As a result, CRM (Customer Relationship Management) software can enhance both employee and departmental communication as well as collaboration.

Beyond just communication, this cross-collaboration dynamic has significant effects on organizations. To ensure the continuation of an issue or project within a CRM software, employees have the ability to delegate tasks to other important team members.

We’ve listed three ways your CRM for debt settlement can enhance collaboration so you can make the most of it.

Three Ways Your CRM for Debt Settlement Enhances Collaboration

  1. Tasks Can Be Assigned to People or Teams

Tasks frequently need to be transferred between teams or departments. Your CRM can assist you in helping remind team members that a task requires their attention through an alert rather than manually sending an email or leaving a note on someone’s desk. The CRM allows employees to check their alerts and notifications, which makes cross-departmental tasks simple.

  1. Set Reminders to Complete Tasks

Setting reminders for yourself or other team members is yet another fantastic feature of contemporary CRMs. Without having to manually add them to your calendar or write them down on a piece of paper that might get misplaced, this is a great way to remind yourself to complete recurring tasks.

  1. Use SMS or email Triggers to Alert Employees of System Event

To inform employees of a new action that is necessary or has already occurred, you can use contemporary communication methods like text messaging or email. Using a CRM in conjunction with these tools will help your teams complete tasks more quickly while also improving the customer experience and boosting brand loyalty.

Contact us here to find out more about how CRM Runner can enhance collaboration and communication within your organization. To speak with a representative, call 877.590.0040, or sign up for a 14-day free trial.

Why Do You Need A CRM For Project Management?

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As a company expands and the workplace in the modern business world keeps changing, businesses must implement solutions that integrate business processes. The customer experience must be improved. Simplifying and streamlining corporate processes is advantageous to everyone.

Features of CRM Runner for Project Management

Centralized Data

Nowadays, CRM software typically includes complete and current customer information.

Effortless Use

CRM software should be easy to use and intuitive so that teams can manage projects and tasks. Users need more time to work on tasks for customers rather than on the program.

Streamlined communication

By utilizing a CRM solution and project management combined application with specialized communication or chat functions, businesses can eliminate silos and data inaccessibility.

Process Integration

After the user completes the transaction with the customer, most of the work might be finished. Therefore, it is crucial that the sales or service process is seamlessly integrated with the project management process.

Customization

Project templates, custom fields, new workflows, and app development are all examples of customization.

Reports and dashboards

Reports and dashboards should be easy to create. These should include information on the status and development of the project, task completion and details, and other metrics pertaining to marketing, sales, and service.

Project Templates

Without project management training, it might be necessary to set up projects quickly with the help of marketing, sales, and service teams. From project templates in CRM software, users can choose configurations, procedures, or workflows that are similar to those they already employ.

How can CRM Runner help with organizing new projects?

  1. Add new projects to specific jobs with titles and start/end dates.
  2. Filter between various projects using their names to reduce the number of search criteria.
  3. From the “Projects” page, view the status and completion of projects right away.
  4. For complete management control of projects on specific jobs, choose a different course of action for each project.

To speak with our representative, call 877.590.0040, or sign up for a 14-day free trial.

Try CRM Runner To Streamline Your Pharma Business Operations

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The pharmaceutical industry faces particular difficulties with regard to regulatory limitations and how it is permitted to handle marketing and promotional activities. Pharma companies face a number of challenges when trying to reach customers and expand their sales territories, including regulatory reforms, compliance regulations, generic competition, and marketing audit controls.

Pharma CRM gives this sector the tools to streamline operations, target marketing initiatives, and improve the performance of sales teams.

Benefits of CRM Runner for your pharma business

In this article, we’ll go over five of the best advantages of CRM Runner, one of the best CRM for the pharma industry, specifically for their sales and marketing divisions.

Benefit #1: Automated Processes

Pharma benefits greatly from CRM automation. Intelligently automated lead assignments make it easier for reps to manage and respond to leads quickly. The planning and execution of these interactions are made simpler by automated scheduling for doctor visits and other sales automation tools.

In order to schedule the most effective sales-to-call appointments, our CRM software can instantly determine the number of visits a rep may be able to make while taking into account their workload and schedule.

Benefit #2: Customer Journey Tracking

Customer journey tracking reveals the customer’s position in relation to a series of interactions with your brand and records the entire customer experience. Teams can tell when a customer is dissatisfied or, conversely, may be interested in an upsell or cross-sell opportunity using the CRM’s account and contact management tools.

Benefit #3: Mobile CRM 

Pharmaceutical sales representatives require mobile information access. Nearly all pharma CRM solutions include mobile CRM accessibility, which enables these representatives to quickly look up customer histories, record important conversations, review and log phone calls and emails, and review recent customer touchpoints before and after a meeting.

Benefit #4: Data Augmentation

With little effort, data augmentation (also known as data enrichment) improves data sets by incorporating information from internal and external sources. As more and more pharma CRM solutions implement this feature, the days of manually searching the internet to gather information about a prospect will soon be a thing of the past.

Benefit #5: Targeted Marketing

Like any other industry, in the pharmaceutical one must advertise a range of goods and services to attract potential clients. CRM aids marketing teams in evaluating the state of the market based on consumer behavior and purchasing patterns.

CRM Runner is an effective tool for streamlining the sales process, aligning departments, and exposing deeper data patterns. Please call us at 877.590.0040 to speak with one of our representatives or go for a 14-day free trial!

How CRM Runner can help roofing contractors?

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Should you purchase CRM software specifically for roofing companies? Will I make the right choice here? It is utterly crucial for a roofing and siding business to nurture its leads and manage its sales pipeline. However, the task is trickier than it first appears to be. A roofing contractor must independently manage a number of crucial and ongoing processes. You risk having nothing admirable to show for any missed chance. Here is where CRM for Roofing is created.

Benefits Of Using CRM Runner For Roofing Business

  • Dispatching: Automated scheduling is the most effective way to manage tasks and daily operations.
  • GPS Tracking: CRM Runner’s organized layout makes it simple to keep tabs on your clients, potential clients, team members, dealers, distributors, and agents from a single platform.
  • Transactions: CRM Runner provides extensive and all-inclusive transaction options that simplify conducting business.
  • Customer Service Experience: It is far more crucial to find out how your client feels about your business after working with you.
  • Maintenance Agreements: Create maintenance contracts with customers that cover the range of services specified and the time period specified.
  • Electronic Quoting: CRM Runner streamlines the process of creating invoices, managing sales, collecting and tracking payments, performing accounting and tax calculations for businesses, and using a robust real-time reporting feature to precisely gauge company growth.
  • Electronic invoicing: CRM RUNNER-designed quotes and invoices allow you to fully uphold the standard that a good business is always built on: “Customer First.”
  • Task scheduling: The scheduling function in CRM Runner enables you to further automate your workflow and expand your company. The scheduler aids in calendar review so that important events, meetings, and tasks are remembered.
  • Marketing: With CRM Runner’s assistance, you can manage all of your campaigns as well as the particular challenges specific to your industry. It enables you to organize and manage your campaigns for the best results.
  • Images & Video upload: The field agent can take pictures and videos of the job site once it has been completed. In addition, the agent can upload any type of file from any device if more proof of the claim is needed.
  • Swipe & Go: With the Swipe & Go feature, CRM RUNNER offers a platform for a hassle-free, secure, and documented payment process.

Conclusion

Similar to other industries, CRM for roofing companies uses creative strategies. Roofing companies can automate their processes with this ideal combination of all the necessary skills for better project management and client relations. Additionally, roof construction companies need to test out CRM Runner to see the difference. Your company will become more stable, structured, and centrally located.Please call us at 877.590.0040 to speak with one of our representatives if you have any additional questions.

Why Does Your Catering Business Need CRM Runner?

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In the catering business, we are aware that offering excellent customer service is one of the foundations of any flourishing enterprise. A successful business depends on having happy, satisfied customers, but it can occasionally be difficult to deliver top-notch customer service while also keeping everything else in the company running smoothly. Don’t worry, that’s where implementing CRM Runner can be extremely helpful.

Top Reasons Why Every Caterer Should Use CRM Runner

Track Customer Sales

You can learn more about your customers’ purchasing patterns and gain insightful data about them with the aid of CRM Runner. Important details like customer sales history and any upcoming catering orders are automatically given to you by us. When customers place orders or request quotes for new orders, it also gives you important customer information, which can save you a ton of time and effort by removing the need to manually look up customer information.

Create A Contact Database

Hand-tracking customer contact information can be a major time and energy drain that is also prone to mistakes, inaccuracies, and out-of-date data. It can be challenging to identify the best and most current customer information because contact information frequently ends up in multiple locations.Instead, automatically manage all of your customer information in one central contact database using CRM Runner.

Send Targeted Marketing Communications

You can send targeted marketing communications to your customers using our CRM Runner. It helps you get to know your customers better by segmenting them based on the essential sales data that is automatically gathered from their orders.

Keep Up With Consumer Trends

Our CRM comes with built-in analytics tools that make it simple to run reports on your customer database and learn more about the demographics of your clientele. Our CRM software enables you and your staff to spot patterns in customer behavior and order patterns that can increase sales and foster long-lasting relationships with your clients.

Improve Efficiencies

Our CRM makes it simple to record, track, and share information across your various teams and operations, which can help you significantly increase the efficiency of your business. Everyone in your catering company has immediate access to the same information thanks to a central, online database and CRM system, and it is all guaranteed to be real-time and updated with your most recent customer information.

CRM Runner Just For You!

You can be sure you’ve chosen the best option for your company and your clients because CRM Runner has everything you need to maximize productivity and increase sales.

If you have any further questions, please contact us at 877.590.0040 and speak with one of our representatives. You can also request a demo!

How CRM Runner Benefits Insurance Companies

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The ability of CRM systems to streamline and accelerate sales processes, making it less expensive and simpler to close deals and promote growth, has led to their widespread adoption across the majority of industries over the past ten years. However, CRM Runner offers benefits that cover all departments of an insurance company and offers an immediate, organizational-wide return on adoption, doing much more than just enhancing the sales process.

CRM Runner Make Policy Sales Easier

A CRM Runner is primarily a sales tool. In order to successfully acquire (and retain) policyholders, agents and brokers need systems that enhance the lead collection, lead management, and relationship-building.

New Policy Sales

By enhancing an agency’s capacity to gather, manage, and use leads, CRM Runner assists agents in closing more sales of new insurance policies. The vast majority of new policy sales in the contemporary insurance market start with online self-service. Even customers seeking live agent assistance frequently use the internet to compare prices and obtain quotes first. When a prospect requests a quote, CRM Runner can retrieve the information they provide and use it to automatically generate a new lead account in the database.

Policy Upsales

The ability to spot upsell opportunities are provided by keeping an uninterrupted record of contacts with both prospects and current clients. The insurance industry is currently experiencing constant change as a result of new risks, including pandemics, technological advancements, and more. Customers value a partner in insurance who can closely monitor their changing risk profiles and guarantee that their policies always provide the coverage they require.

CRMs for Insurance Boost Overall Productivity

CRM Runner can fully centralize and extensively automate many of an agency’s daily tasks, which has productivity benefits that extend beyond sales. CRM Runner saves everyone a significant amount of time, cuts down on resource waste, and allows staff members to concentrate on the most crucial facets of their jobs by reducing the number of platforms they have to juggle.

Automate Tasks

All of the best insurance CRMs have automation as a core component because it increases user productivity and reduces human error by letting the system handle many of the most typical and repetitive tasks. Lead generation, lead classification, outgoing follow-up contacts, mass email marketing campaigns, invoicing and reminders, schedule updates, and many other tasks can all be automated by users.

Schedule a demo or begin your risk-free 14-day free trial today to learn more about the numerous advantages CRM Runner can provide to agents, brokers, and insurers.

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