Tag: crm

Leads are Lifeblood of Any Business, Manage Leads Efficiently with CRM Software CRMrunner

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Admittedly, leads are the lifeblood of any business, no matter how big or small. Leads are potential customers that have an interest in your solutions to their problems but have not made a purchase yet.

Any business that starts up begins with a handful of leads. As it begins to grow and scale, the sales team begins to receive more leads than they can handle. Managing leads manually thereafter becomes hard for the sales team. Your team can then no longer manage leads properly and equally in terms of giving them the attention they need and things begin to fall through the cracks.

Modern-day lead management model is automated, geared with the processes of capturing leads, tracking their activities and behavior, and qualifying and engaging with them until they are ready to be passed on to quota-carrying sales executives.

If this sounds simple, you are mistaken. In truth, lead management is complex, especially when the numbers of leads are high. For example, the sources of leads could be numerous, such as websites, ads, cold calls and emails, events, etc. So, imagine when lead generation spans across multiple sources and channels, it’s imperative for business owners to have an effective system to manage leads. No, I am not talking about spreadsheets or simple contact databases. If you utilize them to manage leads, be ready to go through challenges, and often end up missing out on opportunities.

Implement CRM System CRM Runner to centralize processes of managing lead information, scoring leads, maintaining communication, and even nurturing them continually.

How can a CRM Runner help you manage your leads?

  • Track sales activity across your whole team
  • You can now search as well import options from a dedicated leads screen
  • Getting detailed reports on sales funnel status by using filters has never been so easy
  • Contact information can be reviewed at a glance and edited without any hassle
  • You can now easily schedule calls for potential leads
  • A detailed comparative study of referral advertising vs ROI is easily available
  • It also helps in maintaining precise data by adding new potential leads and deleting older leads
  • It can also help in maintaining notes about individual contacts
  • You can now easily generate invoices and make estimates to reduce the hassle of paperwork process
  • Lead statuses can be automatically updated in the system for future reference
  • Close more leads by successfully moving into the sales funnel

Want to see it in action? Let’s talk!

How Does CRM Runner Improve the Sales Process?

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Your sales have stalled and aren’t what they used to be. Your business has recently completed a period of healthy expansion and growth. What is causing the slowdown?

It could be your sales process, as well as the fact that you don’t have a customer relationship management (CRM) system in place.

CRM software not only improves the efficiency of your sales process but also benefits your sales team. Using a customer relationship management system not only provides you with more insight into your sales data but also boosts your company’s revenue.

How Does CRM Runner Improve the Sales Process as a Whole?

Customer relationship management systems are beneficial not only to your sales team but also to your entire sales process.

  1. Documents the Sales Process

It’s difficult for members of your sales team to be on the same page when your sales process is fragmented across various documents and databases. CRM Runner provides a centralized location where all of these documents can be stored and accessed by all members of the sales team. A CRM can boost team productivity by giving everyone clear access to and understanding of the sales process, which in turn can improve customer service and company revenue.

  1. Establishes Repeatable Processes

For all of your salespeople, the best crm software establishes a unified, repeatable sales process. This establishes consistency among salespeople once more. There would be inconsistency and confusion if there were no standardized sales processes. There is clarity and unity when your company’s sales process is integrated into a CRM.

  1. Improves Customer Service

Your sales team can gain complete access to each customer’s history using a customer relationship management system. Salespeople will be better equipped to share the right sales messaging with customers or leads at the right time if they have information on them before they interact. More successful sales will result from these interactions.

  1. Improves Customer Retention

The touchpoints each of the members of your sales team have with each customer are more visible and understood by everyone on your team now that you have better access to customer data. This ensures that your salespeople are aware of the pain points, challenges, interests, wants, and needs of your customers.

  1. Lowers Sales Cost

Salespeople understand that retaining customers is easier and less expensive than acquiring new ones. Customers will be more likely to make future purchases if your sales messaging and sales process are consistent. CRM Runner can also improve your company’s authority and credibility by increasing brand visibility.

Final words:

CRM Runner can improve your sales process and benefit your sales team. Companies can retain customers and increase sales productivity and revenue by providing greater access to customer information, a centralized location for documents, and improved customer service. Start your 14-day free trial today! Email us at info@crmrunner.com. Call us at 877.590.0040 today!

Effective ways to boost your sales using CRM Runner

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CRM Runner is a Customer Relationship Management (CRM) software that helps businesses of all sizes develop strong relationships with their customers. It keeps track of all of the company’s employees’ activities and stores all of the information about the company’s clients.

Here are a few ways CRM Runner can assist you in increasing your sales:

  1. Know your customer better

Use CRM Runner, one of the best CRM software, to get a better understanding of your customers. Understanding your customer’s needs will assist you in creating a tailored sales pitch for them. As a result, the chances of closing deals are increased.

  1. Prioritize leads

One of the main reasons to use CRM Runner in your company is to collect and organize data for better sales results. Prioritizing existing leads is a good practice. In your CRM software, the hot and warm prospects are prioritized.

  1. Segment your customer database

Even if they purchase the same service or product, each customer is unique. Customers require different approaches, and by segmenting your clients based on their preferences, budget, and taste, CRM Runner allows you to be dynamic and personalized in your approach.

  1. Close More deals with CRM Runner

Our CRM software aids in the identification of potential leads in your pipeline, allowing you to craft a persuasive sales pitch. Improve the conversion rate by setting up follow-up reminders and notifications.

  1. Reduce data duplication

Data duplication is a major issue in the business world; it reduces efficiency, wastes time, and leads to mistakes. Data duplication is eliminated with CRM Runner. All of your data is saved in one place with our cloud-based CRM. As a result, all members of the team will have easier access to customer data whenever they need it.

  1. See the full picture in your CRM reports

CRM Runner’s reports and analysis feature allows you to determine what works best for your prospects and assists you in making better decisions in the future. It provides you with a comprehensive overview of the sales process.

  1. Dashboard

The CRM Runner dashboard allows you to monitor your sales cycle in order to identify flaws and improve sales. Our CRM dashboard allows you to keep track of your sales cycle.

  1. Task Management

Task management is critical for effectively managing your responsibilities. CRM Runner prioritizes and alerts you to the tasks that need to be completed in order to maintain your customer relationships.

  1. Email marketing

You can persuade people to buy by sending them emails about the products and services your company provides. Even if your prospect isn’t interested in the products or services being offered, promotions get people thinking about your business, which could lead to increased sales.

Sign up for CRM Runner and get a free 14-day trial. Our customer service representatives will walk you through the entire process and get you started. Call us at 877.590.0040 today! Reach us at info@crmrunner.com.

How CRM Runner Can Boost Long-Term Sales?

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The development of any tool or machine is always prompted by human limitations, more so in the case of sales than in any other business function. You are most likely a champion seller with 100% lead conversion, but time is wasted in lead generation, data sorting, sales follow-ups, and identifying sales-ready leads.

Because of this simple reason, the salesperson is more preoccupied with paperwork than actual sales. The crm software for sales conducts these activities, carries out sales follow-ups, and serves as a sales assistant helping the organization in the long term.

Here’s how you can use a CRM Runner to plan and execute long-term sales strategies.

Long-Term Lead Management

The average conversion ratio in any organization, regardless of whether it is a B2B or a B2C campaign, is around 2% to 5%. In such a case, if the lead acquisition cost of the remaining 95 percent of the leads is squandered, it is unquestionably a massive waste for the organization. A CRM software, or even a sales CRM, keeps these leads nurtured and hot at all times.

Lead Nurturing

According to one study, companies that use lead nurturing achieve a conversion rate of about 15-20% from ‘not yet ready to buy leads and prospects. In the long run, that would appear incredible to a company. The best CRM software will provide you with a variety of lead nurturing opportunities such as SMS campaigns, voice mails, and email marketing. It can also help you with sales follow-ups, saving your sales reps time and making them more productive.

Trend Analysis

It is never fair or justified to blame fluctuations in sales conversion rates on the sales team or their efficiency. Variations occur as a result of changes in market conditions, customer mindsets, customs, and a variety of other factors. Salespeople and managers are not always aware of market trends in quantitative terms. A sales CRM or CRM software provides effective analytics for each year and month, allowing you to effectively gauge the trend and take appropriate measures based on the trends.

Sales Team Efficiency

It is also true that the sales team’s efficiency varies, causing a visible difference in sales figures. Many factors influence sales team efficiency, including attrition, experience, job design, number of sales personnel, and a variety of others.

Start your 14-day free trial today! Email us at info@crmrunner.com. Call us at 877.590.0040 today!

How CRM Runner Can Solve Your Business Problems?

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There are numerous advantages to implementing CRM software. CRM software is an excellent tool for increasing marketing and sales productivity, regardless of the size of your company or the industry in which you work.

CRM Runner is a smart CRM software that ensures you don’t miss out on any opportunities. Our CRM software can assist you in overcoming the difficulties that you are experiencing in your business. CRM Runner can help with the following business issues:

Scheduling Events

Manually scheduling events can be difficult. CRM Runner allows you to schedule your events and complete all of your meetings and tasks on time. Inform your customers and employees by setting up automated follow-ups with them. Scheduling events in CRM makes it easier to manage all events in one place and notifies you when they are due.

Customer Communication

The most important aspect of running a business is communicating with your customers and understanding their needs. CRM Runner allows you to call, email, or message your clients without switching between windows. Following up with your clients from within the CRM makes it easier to interact with them and also aids in the development and maintenance of customer relationships.

Task List / Defining Workflow

To increase productivity, all requests must be completed on time. CRM Runner displays a detailed list of all tasks that must be completed. It is one of the best crm software that reminds you to meet your deadlines on a regular basis. This ensures that all tasks are completed, as well as increasing overall productivity and efficiency.

Reporting and Analysis

Our CRM software generates real-time reports based on your data. These custom reports include integrated analytics that provides you with information about your sales representatives’ activities, new sales opportunities for the month, and the overall performance of your teams. This assists in revealing your company’s true efficiency.

Nurturing Leads

CRM Runner can identify upcoming leads who have the potential to become customers for you. It allows you to nurture these leads with targeted content and informs you of the steps required to nurture the lead. It will, for example, notify you when it is appropriate to send a personalized email.

It saves time.

Because all tasks in the CRM are automated, it saves a lot of time that was previously wasted on doing these tasks manually. With this automation, you and your team will be able to save a significant amount of time that can be used to complete more productive tasks.

CRM Runner can assist you in resolving business issues, increasing productivity, and increasing efficiency. Automate your company’s functions with CRM Runner. To know more, get in touch with us now at 877.590.0040!

Payroll Management Simplified While Saving Costs & Time

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Manual payroll management is outdated. Organizations are now using payroll management software instead to automate their day-to-day payroll activities and streamline essential operations of every organization, whether big or small.

With the help of payroll functionality backed by CRM software – CRM Runner, you can manage all of your employees’ data in a structured way, manage pay structures, payroll information and generate pay-slips etc. You can automate the payment processes, employee attendance, calculating leaves, etc. This way, a systematic and smart system of payment enables you to steer clear of all hassles.

Record employee attendance: This payroll module backed with CRM Software CRM Runner will manage staff attendance, calculate leaves and process salary through a few simple clicks by using the time clock and timesheet feature.

Get a 360-degree view of employee performances: You can view employee login and logout times by using the CRM Runner database as a time clock, review them, and keep a track of teams and even individual employees.

Track the whereabouts of your logged-in employees: You can monitor movement of employees who are on-field and track their location and route, thus minimizing wastage of office hours.

Monitor work hours: You can monitor employee work hours at the workplace precisely and that you can add to the customer invoice. You can easily keep a track of employees in direct payroll and vendor payroll along with their attendance.

CRM Runner offers robust payroll management functionality built-in and backed by this CRM System. It is aimed to save you time and money, simplify the payroll process, and ultimately give you better control of your business.

CRM Runner CRM software comes with the GPS Tracking features to give you a real-time movement map of every single sales representative deployed on the field. That is a new-age business management convenience you can leverage by using a robust CRM software CRM Runner.

Want to See it in Action? Let’s talk! 

How CRM Runner Helps Businesses to Close Deals Faster?

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It is all about the relationships that a company has with its customers. However, dealing with a variety of people may necessitate keeping track of these numerous interactions. All of these interactions take place at various stages of a sales pipeline. To address this issue, many businesses have turned to CRM Runner.

Here are a few ways CRM Runner can help you close more deals:

Spend less time on manual tasks

CRM software automates business functions such as data entry, creating regular reports, and other similar tasks. This automation saves time that would otherwise be spent performing these tasks manually. As a result, sales representatives have more time on their hands, which they can use to focus on more productive tasks.

Get your timing down

Timing is frequently the difference between closing and losing a deal. Knowing whether a prospect is hot, warm, or cold should influence how and when you approach them. CRM software assists you in striking the proper balance. It prevents sales representatives from being too eager to contact a lead or from waiting too long. Sales representatives can see where the products are being sold and know whether it is the right time to engage with them or not.

Use analytics to improve your strategy

CRM software also acts as a payroll crm‎ and is more than just a tool for centralizing all customer data. It is also a sophisticated reporting tool that team leaders, managers, and sales teams can use to track sales performance. These reports inform teams about what works best for them and how to improve on what doesn’t.

Know and comprehend your buyers’ requirements.

CRM software not only displays the status of customers in the sales pipeline, but also advises you on the best way to engage with your prospects. The CRM data tells us where the buyer is in the sales pipeline, what materials they have read or downloaded, and which techniques have or have not worked well for them in the past. As a result, the sales representative can better understand their customers’ needs and tailor their campaigns, emails, and offers to meet their customers’ every need, making it easier for them to close deals faster.

Improve customer relationships

A CRM software is the most effective tool for strengthening your company’s relationship with its customers. Customers who receive excellent customer service are more likely to remain loyal to the company. CRM software also stores data such as purchase history, previous interactions, and much more. This is useful for understanding your customers’ needs and can be used by sales personnel to develop a better customer understanding and improve customer knowledge and close more deals.

CRM Runner supports all three and can help your company’s efficiency and productivity. Contact us right away if you want to learn more or request a demo. Call us at 877.590.0040 today!

How CRM Runner has enabled teams to define and adhere to their sales process?

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Salespeople’s performance and the end results are heavily reliant on planning. Planning is essential in operationalizing the entire process, from simple tasks like creating a sales proposal to complex functions like deploying a comprehensive sales strategy. As a result, it is critical to devise a foolproof strategy to ensure a consistent flow of leads into your sales pipeline. Furthermore, you must have a plan in place to ensure that leads actively engage with your sales personnel and are converted into customers.

The CRM Runner is a CRM Software that includes a Sales Funnel feature. This means that CRM Runner’s timely reminders allow your salespeople to focus on the opportunities.

CRM Runner has all of the tools and equipment needed to set up a process with the Sales Funnel. The salespeople’s daily tasks are prioritized, with reminders to do the right thing at the right time. The CRM instills best practices from various industries for all types of sales functions. For example, campaign-level segmentation enables you to create and manage campaigns more effectively.

All of these activities reports can help any organization frame and formulate better strategies using better data analytics. Furthermore, the CRM Runner’s tools can assist organizations in customizing their own processes to meet their specific requirements.

Some of the most important CRM Runner benefits for salespeople are:

Setting a process in place

Salespeople can put in place an effective sales process that is transparent, collaborative, and simple to monitor and track. You can use the CRM Runner, one of the best CRM software, to customize and deploy the best methods for achieving the best results.

Prioritizing daily tasks

The CRM Runner prioritizes sales representatives’ daily tasks and assists them in doing the right job at the right time, with no opportunity slipping through their fingers. This allows them to make more sales while maintaining higher overall productivity.

Helping maintain warm customer relations

It notifies you of pending tasks and goals and automatically sets your schedule, assisting you to meet your objectives while maintaining a positive customer relationship. Maintain your commitments and be more systematic in your selling with CRM Runner.

Delivering notifications for sales follow up

CRM Runner’s notifications feature allows you to follow up with your clients much more efficiently by using thorough planning, which increases your chances of closing deals.

CRM Runner is your one-stop solution for field service and office management. Call us at 877.590.0040 today!

How to optimize your sales team performance with CRM Runner?

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Do you believe it is difficult to optimize your sales team?

Yes, it can be difficult. Optimizing a sales team’s performance necessitates a strong emphasis on communication, team processes, and the use of technology. To ensure your sales team is performing well, you must have a good understanding of the team workforce as well as technical support.

5 ways CRM Runner can help optimize your sales team performance:

Use of CRM

It generates a visual representation of prospects and allows salespeople to see where their deals and sales efforts stand. CRM software will significantly improve business performance by providing a clear structure and understanding of customers’ needs, tastes, and preferences, as well as current trends. It monitors each individual’s performance and manages all information, as well as reducing the smaller tasks that go along with these activities.

Team management

The ability of an organization’s manager to administer and coordinate with a group of individuals in a team to perform a task effectively and efficiently is referred to as team management. It entails collaboration, communication, planning, organizing, and staffing. Team management is a term that refers to the various functions that bring the team together to carry out activities.

Sales targets

A sales target is a goal that a salesperson or sales team must achieve to determine the outcome and measure revenue in the order of units sold for a specific period. Targets can be set as a monetary value, the number of units to be sold, or the number of services to be provided on a weekly, monthly, or quarterly basis. Setting sales targets witn the help of the best CRM software will help your sales teams stay focused on achieving your goals.

Schedule Regular Calls and Meetings

It is required to maintain regular contact with the sales teams through phone calls or meetings. Regular calls or meetings will keep everyone informed about the operation of an organization, as well as current projects and tasks. This reveals what has been accomplished as well as a brief about setbacks or pending tasks, conveys important details related to individual responsibilities and duties, and instructs other relevant information.

Set up a convenient communication outline

It is critical to plan a proper mode of communication that accommodates all of the sales reps’ needs. Plans can be discussed by creating a convenient communication outline, which must also outline meeting structure and analysis plus determine what needs to be communicated, how it will be communicated, who needs the information, and then decide what format will they be held in. Chat, video conference, phone conference, or a combination of these methods

Conclusion

CRM Runner can assist you in successfully developing your team; it can assist you in forecasting your team’s performance and determining future results, as well as allowing you to run your business more efficiently. Call us at 877.590.0040 today!

Worried about business growth Deploy latest CRM management software for effective results

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CRM or customer relationship management can have effective results for business growth. The main idea of this management is to get connected with potential customers and retain their attention. This shall improve business performance and help it grow further. Below are some tips that help to get better about the use of CRM.

Does it help in finding customers?

Yes, it does provided you know the effective implementation of CRM software for your business. Without the help of CRM software, it may be challenging for you to convert website visitors to potential leads for your business. With the advanced pace of technology, it is important to make use of every lead you get for your business. Try to offer something alluring to grab attention of viewers better and keep up with the prevailing competition in market. This is where a CRM would be suitable for your business. If you aren’t able to use it effectively, get help from experts to implement it right and get suitable benefits for your business.

How maintain sustainable business relationships?  

Having deep understanding on what customers are looking for in the market would help you to better cater to their needs. Creating a bond with customers would be beneficial for mutual success. This is where CRM system can assist an organization and take the business to the next level. When exploring the business challenges, do not forget to have effective follow-up plans for your business that helps to better nurture your leads.

CRM boosts employee productivity 

It is seen that a high performing sales team relies on CRM technology of business to bring in benefit for the business. With the use of right technology, it can reduce burden of mundane business tasks and team gets more team to focus on core business department for the good of the business.

How to boost customer service with better implementation of CRM?

Offering quality product is not enough as it requires after sales service and keeps up with the customer. This can be done by means of nurturing the customers and retain their attention for a long time. Do not make the mistake of using multiple promotions to scare the leads. As there is increasing competition in the market, the business should adopt latest methods to maintain stable position in market.

Enhancing customer relation

Just like offering better customer service, the business needs to develop better customer relationships to retain the attention of customers for your business. Try to maintain transparency in business that retains trust of customers. Show customer history, campaigns, and provide satisfying purchase details to help new customers trust your business over the rest.

Implement Latest CRM software today!

To cope up with the fast paced marks; give the latest tools to your business team to handle the business work. This is where CRM system helps reduce burden of automated tasks, making the overall business work faster and smarter to be accomplished in quick time.

Top 6 buyer motives your sales team should be aware of

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When it comes to making the final purchase decision, everything boils down to the buyer motives. Why did the consumer decide to purchase the product or service? Why did he choose this over another? There is no general answer for these questions. Every consumer will have a different motivator, let’s drill down to the top motivators.

  1. Fitment

Need fulfillment is a very strong motivator for a purchase decision. It is very important that you make your customers aware of your product or service and the problems it is created to address so that the customer can clearly analyze if the products meets their needs.

  1. FOMO

Fear of missing out is not just limited to social media. There are a lot of people who just purchase a product as they don’t want to miss out. If you make your product highly desirable, customers will purchase this due to this motive. This is more applicable in B2C business and in fashion industry.

  1. General fear

Fear of injury, safety or financial concerns gives customers a sense of urgency to purchase a particular product. The product is marketed in such a way that if the customer does not buy it, he is likely to face some consequences, for example, if a customer does not purchase an alarm system, he is making his house more vulnerable to burglary and other crimes. This is a very effective tactic to play into customers’ fears.

  1. Excitement

Associating some kind of excitement with your product is also a good motive for purchase. For ex. a BOGO(Buy One Get One Offer) or discounts on second purchase. These type of offers make the customer excited to purchase the product. This can also help in building long-term relationship with the customer.

  1. Well Being

Now a days a lot of people are concerned about their and their family’s health and well being, specially at times where the whole world is in a health crisis. This is a good opportunity a lot of companies are milking. If a product can upgrade the well being of a customer, the customer is very likely to purchase the product.

  1. Luxury

A lot of people go by the rule of want and not of the need. Luxury is something which you want, not need. If you can afford it, you can get as much as you want. If you associate luxury with your product, you can easily motivate this class of people. Products like luxury cars, spas and saunas, resorts etc. run on this model.

How can a CRM database help

A good CRM software should provide this feature to collect all this information about each buyer which will allow your sales and marketing team to make better campaigns. The CRM should have sales and marketing automation capabilities so it is easier for your team work more in less time. CRM Runner is one such all-in-one CRM software which will help you keep all the information about your existing and potential customers by maintaining a detailed sales funnel with all stages from lead generation to conversion. You can create automated drip campaigns and measure the campaign effectiveness through detailed CRM reporting. Know more about us and sign up for a free trial!

Why customer complaints might be a silver lining for your business

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Customer Service is a very important aspect of Customer Relationship Management or CRM. A positive customer experience will lead the customer to share his experience with his friends and family which in turn will create new leads and customers at zero cost. However, what happens if a customer has a negative experience? As per multiple studies, 96% of unhappy customers do not complain and 92% of those simply leave and never come back. The hope remains with the remaining 4% who do complain and continue to patron your business. There is still a change you can fix things and make them happy again.

Reasons why a customer complain

If a customer finds your product or service not up to the mark and he decides to complain on your platform or on social media, it could be driven by any of these motives:

  • They want to save other people from having the same experience
  • They want to get a refund
  • They want you to change your business policies
  • They want an apology
  • They want to damage your brand’s reputation.

Different category of people have different reasons for their complains. A good CRM software should be able to help you track and document each and every complaint so that you can handle each of them differently.

How can these complaints benefit you

Customer complains although not a pleasant thing can help you improve your business and provide you with multiple opportunities.

  1. Helps you identify gaps in your business

If you received a complaint on a particular product or service of yours, there is a possibility that a thousand others who used that service did not complain and left your business. So there is a compelling motivation for you to address the issue so as to not lose any further customers. These issues might be in an internal process which could not have been identified otherwise. Identifying and tracking these issues will help you in creating a better product and hence more satisfied customers.

  1. Create loyal customers

As per a survey, 90% of customers say they will give a company a second chance to improve after they have a bad experience. This is where you have an opportunity to build a loyal customer. If you manage to resolve an issue on priority basis, you have higher chances of converting him into a loyal one than before the problem took place.

  1. Modify internal training process

A bad customer experience gives you a chance to train new support representatives on how to handle that particular issue. These complaints have the ability to shape the training methodology.

  1. Gives a chance to be at par or exceed competition

If a customer complains on a certain product or service, there is a hidden message. It means that the customer is expecting something which your competitors are already providing. This can provide an opportunity for your business to improve and meet the market standards and even exceed them.

How to handle customer complaints

Once you receive a complaint, handling it is a 5 step process:

  • Listen and understand
  • Apologize sincerely
  • Find a solution
  • Follow up if they are satisfied with the solution
  • Exceed expectations by providing something extra like early access to newly launched products

CRM Runner is an integrated CRM platform where you can see each of your clients or customers and the stages they are in. We provide seamless user support and communication with the help of which you can easily redirect each client call to the right team for smooth functioning. Follow up calls can be easily scheduled. We help you ensure that all your leads and customers are always satisfied with your business. Fill up our contact form on the website or mail us at info@crmrunner.com to know more about us.

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