Tag: crm software

What Are You Missing Out While Not Using Mobile Tracking Built-in CRM APP for Your Business?

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Do you want to keep track of and manage your customers, build better relationships with them and increase sales, and want to keep an eye on the performance of your on-field staff? Mobile tracking built-in CRM app is the answer to all these needs.

Why is a mobile tracking built-in CRM app important?

It’s no secret that CRM software integrates with mobile devices. Data and information related to the business can be accessed anywhere, anytime, by employees and customers. CRM apps incorporate the tracking system as new technology. To ensure that employees are not exploiting the organization’s resources, the on-field staff need to be tracked. Small businesses prioritize Mobile Tracking Built-in CRM App for this reason.

Smartphones, tablets, and other Internet-capable devices can all interact with the Mobile CRM. Using this technology reduces human effort by utilizing machines to perform heavy lifting. Customer care, sales, and marketing teams have access to the information and can use it in real-time.

Obviously, fieldwork is hectic and requires extra effort. However, the field agents tend to not generate effective leads often and, as a result, waste business resources. It is, therefore, important to schedule and manage the work of the sales reps when they travel from prospect to prospect. It is unlikely that anyone will be able to contact the employees 24 hours a day as they won’t be confined to their desks. Thus, the GPS CRM tracking system has made everything easier.

A GPS tracker would also be necessary for customers to be notified when agents are approaching their premises. Some people do not wait at home for a repairman, technician, or bank employee. To make the most of their time, they need to know when the agent will arrive.

What more advantages of leveraging Mobile CRM for businesses?

The need for Mobile CRM is apparent. There are CRM software companies like CRM Runner that offer Field Management Platforms that offer VOIP services to their employees, customers, and clients.

Even while on the field, field agents need access to schedules and work orders. The ability to work and be flexible has been greatly enhanced by the integration of mobile devices. The ability to access data remotely, regardless of the platform, fosters collaboration.

In addition to the obvious benefits, mobile CRM enables employees to work in a flexible environment. In addition to providing good service to customers, Mobile CRM also ensures that a company is always on top of its marketing campaigns. Furthermore, it keeps track of the employees in real-time and helps them prepare to deal with clients in a more knowledgeable and effective way. Employees can access it even when they are not working on the ground. CRM lets them manage schedules, analyze data, generate reports, and store important documents securely.

The CRM database can be used in any situation, whether you use a smartphone or tablet. The software can deliver all the classic functions of a system. The following are some of the benefits of our CRM Runner software:

  • Dashboard with one-click access to the features
  • Plan room
  • To-do list
  • Integration with social media apps
  • Lead Generation
  • Real-Time Tracking with GPS tracker
  • Transaction handling
  • Chat and SMS portal
  • E-documents availability
  • Anytime access to the database

CRM RUNNER offers several other benefits as well. It’s not just an app for tracking mobile contacts with CRM, it’s an all-in-one management tool. Business cycle participants all benefit from corporate social responsibility. Multi-factor authentication and VPN requirements are always standard in the best CRM software. CRM RUNNER is equipped with all these features which makes it the ideal management software for all kinds of businesses.

Want to See CRM Runner in Action? Let’s Schedule a Talk!

How Can GPS Feature in CRM Runner Boost Business Growth?

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In terms of business software, CRM RUNNER is undoubtedly the best-in-class, particularly in terms of managing work field installations. This software is feature-rich and has collaborative functions for scheduling work. Its most important advantage is the ability to track employees in real-time.

The following benefits of CRM RUNNER for tracking are included:

  • See where the staff and customers are on a satellite map
  • Keep track of the team’s location and route while they are driving
  • Obtain the exact location of the site up to 10 meters using site images
  • On my Way feature informs the client when the technical team is on its way

With CRM RUNNER software, it’s easier than ever to pinpoint where staff and customers are. Plus, tracking and tracing features aren’t the only features available. Besides GPS tracking, the VOIP-bundled Field Management Platform also offers many advantages.

A real-time call offers valuable insight into how your business is doing through every interaction you have with your customers. In the case of successful leaders, these calls can function as a good example, and in the case of failed leaders, they can serve as a reminder. The real-time logging is handled by VOIP CRM integration.

Better Customer Experience: 

In a VoIP CRM Software, agents are directed to the client’s profile to ensure the best possible customer service.

Closed-Loop Analytics: 

By using closed analytics, sales and marketing teams can share data with each other.

Increased Efficiency: 

The software can bypass the menial task of looking up client information, thus eliminating the grunt work of finding client information.

Nowadays, accessibility is a crucial part of the hyper-informational environment. If not used properly, it can be a setback. As a result, CRM RUNNER software is a powerful tool that you should learn how to use in order to remain competitive.

Sales Booster CRM Software

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CRM software is customer relationship management software that helps businesses of all sizes with their day to day business activities. It assists the business with every possible task that can help them to grow. One such task is keeping a check on the sales of the company. It is the most important aspect of any business as it generates revenue for it.

Following is the list of ways in which CRM can help you in increasing your sales.

Better Knowledge of your customers

Customer relationship management software helps you to get the better idea about your customer’s preferences with their smartly designed tools. This feature of CRM software will help you in increasing your sales, as you will prepare your sale pitch according to this.

Reduces Data Duplication

Data duplication is a well-known issue in the businesses. It wastes time of the whole team and decreases productivity. CRM software will help you to eliminate data duplication. CRM software are cloud based, where it saves all your data in one place. Any member of the team can have access to customer details whenever they require.

Email Marketing

This marketing tool is the most successful marketing strategy in recent times. Nowadays, most of the businesses are doing online business and email marketing helps them to get more customers. CRM software helps you in email marketing. Automated systems of the CRM software send regular email about the business products to the potential customers, this in turn helps in boosting your sales.

Task Management

Managing your day to day task in the course of business is the most important thing. Your efficiency depends on the way you manage your tasks. CRM helps you with this. CRM software prioritizes and alerts you to do the tasks in order to maintain customer relationship.

Dashboard

CRM software allows you to monitor your sales by displaying them on the dashboard. It helps you in identifying your flaws and rectifies them to increase your sales.

Segments your Customer Database

With CRM software you can classify your customers according to their taste and preference. Every customer is unique and every one of them requires different approaches. CRM software make list of customers based on their habits of purchasing products. This can help you in planning strategies according to the classification of customers and increasing your sales.

Importance Of CRM

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Every business is started with some vision and aim. This aim and vision are achieved through hard work only. A successful business requires going through many business processes. These business activities require time and team work. Sometimes team members have to do some tasks which reduced the overall productivity of the team. CRM software helps you in doing your business tasks very efficiently with their automated system. CRM is a business assistant which can help you with almost every business activity and with that you and your team mates can save a lot of time.

Here is list of importance CRM plays in business operation.

Maintain Good Relationship

Main idea behind CRM is to maintain good customer relationship. For small business enterprises that have just started their business, it is very difficult to communicate with their customers effectively. CRM software makes it easier for you and your business with its different tools. If you are able to find best CRM for the business, it would be the most beneficial thing as it will keep track of every business activity.

Track of Sales Strategy

One of the main purposes of using this software is sales growth and sales growth can be achieved only through planning a strategy. CRM software shows your sales figure in statistical form through graphs and figures, where you can easily point out where your business is lagging.

Helps in Efficient Running

CRM ensures efficient running of the business. It enables the business team to work in collaboration with one another. It assists in almost all the activities of the business which saves lot of time of the team members, which they can utilise to enhance their productivity and output. These features of the CRM make it the best part of any small business and helps in increasing overall efficiency.

Offer Good Customer Service

It is the customer for whom whole activities are done to satisfy them. Customer interaction is the most important business activity. Through interaction with the customers you know about their past experience of the products. These analyses help a small business to develop and grow. CRM helps you to send customized emails according to customer’s data available with you. CRM helps   you with every customer service and ensures good relationship with the customers.

Importance Of Crm Software For Real Estate Agents

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CRM stands for customer relationship management and it is a strategy which describes how a small business expands and manages customer relationships. Real estate CRM software does more than digitize your business’s sales. CRM software saves time by providing personalized customer services.

CRM software is very helpful to real estate agents.  Here is a list of ways that CRM software can help real estate agents.

Better Decision Making

Customer relationship management helps in segmenting your clients in order of their preference and likes. You can use this analysis to identify your potential customer and put more emphasis on those particular customers. You can prioritize your customers and establish an effective communication with them. These reports and analysis help you to make better informed decisions.

Keep in touch with clients of high value

CRM allows you to have more proactive conversations with your potential clients, and it also lists and identifies customers that are hot leads from those that are the least likely to purchase services from your business, so that you can have focus on your clients accordingly. Through the automated system of CRM, you can store valuable details of your customers and you can schedule automated messages to be sent to them on their birthdays, anniversaries, or any important day.

Your Availability to Your Clients

Every client wants quick response from you.  Our Best CRM software establishes an automated system to take the queries from your customers and sends it to you. With the help of this, you can easily give a quick response to your existing customers. This also works in case of new customers. Every new customer can be a potential customer of your products, and quick responses increase your conversion rate. CRM software also keeps the track record of past chats with your customers so that you can use it for your reference in future.

CRM Assists You at Every Stage

CRM software include a large number of integrations of multiple applications into you CRM software, so that you need not keep switching between windows. This saves time and you can utilize this time for doing other functional tasks. In these ways CRM software’s assists you at every stage and saves your time.

Why is CRM necessary for Business?

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CRM is also known as customer relationship management. In the 21st century, CRM is required because of the following reasons.

  1. Expands the Business market– Customer relationship management helps businesses reach out to people from different regions, giving them access to the website. Target customers can easily relate to the content because it is in their local language. Further customer relationship management also helps to add value to the marketing strategies used to attract new customers.
  2. Improving SEO or search engine optimizations is the critical strategy used to make a business visible to its target audience. A multilingual SEO helps Google understand the language in which the content is written, and accordingly defines the target audience. Further, a multilingual website also gives detailed insights on the watch time and detailed insights on consumer behavior.
  3. Increases Traffic– There are high chances that a multilingual website drives more traffic than an average website. People using a multilingual website can see a considerable hike in traffic within weeks. Increased traffic increases the conversion rate.
  4. Building trust and recognition– Customer relationship management helps build trust and satisfaction in the hearts of the target customers. Bigger traffic helps with brand awareness, as it opens doors of communication, and people get familiar with your product or service. It also adds credibility to the brand. It gives a global platform to the business houses reaching out to people from all over the world.

Any business of any industry is big, medium, or small, benefits through a multilingual business partner because of the apparent reason that India is a country where people from different cultures, creeds, and languages connect through shared interests. And not only has this but a multilingual business partner given the much-required wings to the business houses that have started working with the vision to grow so that they can reach out to all kinds of people all over the world.

If you cannot figure out where to start and how to proceed to get recognized and make a mark in the business world, our team at CRM Runner can be your guiding light. We have a team of experts who assist people in developing a multilingual business partner so that you can reach out to your target audience whenever required at the click of a mouse. Let our website developers and social media experts at CRM Runner join hands and work towards developing a CRM that will take the business to the next level. People can analyze run time on each post, post engagement, and website visitors to determine how the website is performing.

If you still have doubts about where to start from and aspire to become big and leave your mark in the world of business, all you need to do is create a multilingual website.

If you are still under two minds and unsure whether to transform your business into a multilingual one, speak to our experts today. The team at CRM Runner has stepped forward to help people create multilingual business partners through add campaigns and sales.

How have CRM helped in automating attendance

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Traditionally, maintaining an attendance register was a must  when computers were not invented. The performance of an employee was partially dependent on their punctuality. Every year just before the performance appraisal in any company, the attendance register was minutely studied, and percentages were manually calculated to understand an employee’s level of commitment. There were separate registers maintained to keep a record of leaves, note the in-time and out-time to figure out who is coming on time and who is not, and most importantly, a separate register had the count of working days of an employee.

After the advent of computers, CRM systems were developed with biometric integrated automated attendance systems. These replaced the old registers in no time at all. There were ample reasons why companies shifted from manual records to CRM software when marking the attendance of the employees of a company.

Benefits of automated in and out time

Accurate attendance

Attendance integrated CRM gave accurate attendance records. Since the whole process of attendance calculation was automated, the chances of committing mistakes while calculating an organization’s attendance is zero percent.

No manipulation

The attendance that was taken manually could easily be manipulated. But with CRM integrated attendance, there is no chance of manipulation. To make it even more full-proof biometric was introduced at a later stage where the CRM software could track an individual’s fingerprint to mark their attendance. In some cases, the retina of an individual is also scanned before the system keeps the person present for the day. This means that to mark yourself present, a person needs to stand in front of the biometric, so using proxies to give attendance completely stopped.

Works in all types of scenario

There are scenarios when marketers are out on field visits, and they can’t return to the office to mark them present. In this scenario, it is best to use CRM integrated attendance to access the portal sitting anywhere using an internet connection and keep them current. It makes them more mobile and ensures the salaries do not get deducted because of a mismatch in attendance.

Conclusion

Therefore, with the help of CRM software, people can track the attendance of employees sitting anywhere and assess their performance. The automated in-time and out-time facility give accurate results. There is no way to manipulate attendance, and this is precisely why organizations shift from manual to mechanical attendance systems.

Why do people prefer reporting through CRM?

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Every organization, whether it is big or small, runs on a project basis mostly. These projects are usually of different tenures. Some are long term others are short term. What is expected in these organizations is report generation, either after every field visit or an internal inspection of how far the projects have progressed is reported by the organization’s employees.

Every activity in an organization is mentioned in the report. With the invention of computers, reports are now submitted using CRM software which has been very advantageous for businesses.

Advantages of writing a report on a CRM

Predefined format for reports

The biggest advantage of writing a message through the CRM is that there are predefined formats. If you are new to an organization, it is obvious not to know the report’s design, but when you are sending the information through the CRM, you don’t require formatting knowledge. There is a predefined format for the messages stored in the system, whether it is an appraisal report or a feedback report. You need to fill in the necessary fields and click on submit.

If you don’t have prior experience about which fields to fill, you should focus on the areas with a star marked on one side. The fields that generally are not starred are not mandatory, but if you see a red star beside the field, you should know that it is compulsory to fill the field.

  1. You don’t have to write lengthy pages-

When reports were written manually, you needed to write more, but not anymore. Filing a message through the CRM hardly takes a few minutes. You need to be to the point and answer only what is being asked.

  1. Can access and submit the reports from anywhere

You can access the reports from anywhere and send them with just a click of a mouse.

  1. Get instant feedback for reports.

Today thanks to CRM systems, you don’t need to wait for your feedback. Feedbacks of the reports are generated within 24 hours of report submission.

Conclusion

Therefore, it can be said that companies have accelerated their work speed by introducing report integrated CRM systems. Now you can get formatted report forms at the click of a mouse and expect the feedback of your information to reach you within 24 hours. The predefined formats installed in the software give your report a professional look.

How has CRM helped in Invoicing?

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Invoicing is the most critical segment of billing. It is the step in which all purchase details are mentioned clearly and accurately based on which the bills are released. Traditionally invoicing was accomplished manually and filed and stored in lockers. Manual invoicing led to errors when the staff of an organization was made to prepare many invoices, which led to delay in the release of payments.

Common Errors people made while invoicing manually.

  • One of the most common errors made by people while invoicing manually was making an error in the name of the customer. These errors often led to massive confusion and were also a cause of delay in payments, especially when the charges were done via bank transfers.
  • Another standard error that people made while invoicing was a mismatch in the payment amount or a missed digit in the account details. A small mistake in an individual’s account number or a digit error in the payment amount could lead to a considerable massacre when invoicing was done manually. These mistakes affect the brand of an organization and create a rift between the customer and the marketer.

To avoid these human errors, CRM software was invented, which came with an automated invoicing system. This software can generate invoices in hundreds without causing any human errors.

Reduced human errors

The primary benefit of automated invoicing through CRM was that it considerably reduced human errors. This CRM software helped create professional invoices with a standard format, which reduced human errors like mistaking the name, account information, payment amount, etc.

Decreased paper wastage

Because Invoicing is done on the system in soft copies using CRM, there is decreased paper wastage. In a way, it can be said that there is zero wastage.

Reduced time of invoicing

With the help of CRM software, hundreds of invoicing can be done in a fraction of seconds without compromising on accuracy.

Increased work efficiency

This software has helped in increasing the work efficiency of humans. They don’t need to worry about the nitty-gritty of invoicing anymore.

Conclusion

Therefore, CRM software that comes with integrated automated invoicing software saves your time, reduces errors, and has zero waste of paper. Most importantly, it has increased work efficiency to a great extent.

How has CRM helped in Email Integration?

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With the invention of the internet, a new mode of communication was introduced to marketing, which was known as email services or electronic mail services. Before that, marketers used to communicate with their customers through digital media like televisions or phones.

It was challenging to maintain a one-on-one relation with the customers. But as Email services came into existence, communicating with prospective clients became a lot easier.

Reach customers in seconds

The most significant advantage of emails is that it can reach your customers in seconds, unlike postal letters that sometimes takes weeks to reach a destination. CRM software has integrated email systems that allow marketers to send information about their available offers to prospective clients.

No extra charges are required- Unlike letters that require postal charges, there are no additional charges to send emails provided you have an active internet connection.

You receive alerts if the emails do not reach the recipient.

One significant advantage of using email services in marketing is knowing whether the email has gone to the recipient or not instantly. And in the case of some technical error or mistake in the address, the email does not reach your much-valued customers, it is going to revert immediately. To know whether the mail has got your customer or not, all you need to do is refresh the page. If there is an issue with the email, it will bounce back immediately, which tells you that you need to send the email again.

Instant replies through auto-generated emails

Email also has the facility to set auto-generated replies in reply in response to the customer’s email, which saves you from losing your customers, especially when you cannot respond to the email immediately.

Apart from all this, customer relationship management has also introduced email marketing, with the help of which you can efficiently market your products and services.

Conclusion

Therefore we can say that CRM software have integrated email services which not just helps you stay in touch with your customers and inform them about products and services. Still, on the other hand, you can also market your products and services through email marketing. The most significant advantage of using an email integrated CRM system is that you do not lose your customers. You can set auto-generated replies to your customers, especially when you are away from your system. It helps in building trust in customers, which in turn grows your business.

How can CRM Software help in Inventory Management?

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Inventory management is an integral part of marketing. It works for hands in gloves with customer relationship management. Often when marketers maintain inventory and customer data in separate systems, their orders get delayed. This is precisely why the CRM Software integrates the inventory details and customer details. Before we get into the benefits of inventory management, let us first speak about inventory management.

Inventory Management

Inventory management is the management of products available in the market. It tells us the exact quantity of the products along with their specifications.

Need for CRM Software for Inventory Management

Previously people used to keep a separate log of inventory in their markets. Whenever a customer asked for the products, they would check for the availability of the products in the inventory list before confirming the order.

However, because these two essential pieces of information, i.e., customer requirement and the list of products, were documented separately, it took some time to confirm the order. There was also a lot of miscommunication while dealing with customers.

Moreover, people who were not well- accustomed to the manual system also found difficulties extracting information.

Ways in which CRM software help in inventory management

  • It helps people answer queries instantly

With the integration of CRM software, inventory management has become a piece of cake. Since all the customer and inventory information is managed through the same software, you can quickly answer customer queries about what stocks are available and whatnot.

  • Saves time

All the information required to place the order, be it customer contact details or stock data, is available at the click of a mouse in the CRM Software. Therefore it saves a lot of time and helps in smooth operation.

  • It helps avoid chaos and confusion.

CRM software has reduced a lot of chaos and confusion by sorting data. With the help of this software, you can easily find out how many orders you can accept for a particular product. It has also helped marketers deliver the products on time.

Conclusion

Therefore, CRM software has helped a lot to manage businesses and helped increase production by giving the correct information about which product is being sold at what quantity, hence monitoring the company’s inflow and outflow of products.

How Can CRM help in Payment Transfers?

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CRM has become so popular because it has played a vital role in payment transfers. Earlier payments were made either through bank transfers that took three business days or through hand cash. But with the advent of the internet, CRM software has developed that has integrated payment systems. With the help of CRM, customers can now pay for their products online and services at the click of a mouse

Here are three ways in which CRM help in payment transfers

CRM has an integrated payment portal

CRM or Customer Relationship Management software has a dedicated integrated payment portal. This portal accepts electronic transfers. So now you don’t need to worry about having sufficient cash. You can pay for your products and services online through NEFT transfers. The high-end CRM software also accepts other modes of transactions, including GPay services, making payments hassle-free.

Instant Transfers

Another benefit of installing CRM software is that you do not need to wait for the money to hit your account. Instant transfer facility helps customers pay for their services instantly without taking any added hassles. Instant transfer facility also helps confirmations, especially when products are scarce in the stock.

Initiate Refunds

The most significant advantage of payment integration in CRM is in case you have asked for a refund. You don’t have to visit their shop. CRM software gives the facility to customers to initiate a refund sitting online. They can also track their refund till it hits the bank. CRM Runners have a dedicated team of professionals who have a separate department that monitors transactions. If you feel there is a delay in your refund, you can speak to the concerned authorities and track the status of your refund.

Similarly, there is no fear of payment failures. The software is constantly updated to ensure smooth transactions.

Conclusion

Therefore, it can be said CRM software is designed to see that there are no hassles in payments. Customers can quickly pay for their products through CRM portals. Marketers can get instant transfers and initiate refunds if they are not happy with their products and safely reach their money transferred to their bank accounts. The whole purpose of CRM is to ensure customers don’t get harassed trying to pay for their favorite products.

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