4 Key CRM Software Features you cannot miss!!

Small and large businesses will benefit greatly from the use of good CRM software. Working with customers is a continuous process that can be extremely difficult at times. One of the main activities of any customer relations team is to stay in touch with all of your contacts, accurately diagnose problems, and maintain the satisfaction of your audience.

Not to mention that these are only a fraction of the tasks that a customer service representative must complete flawlessly for a company to see positive results. Fortunately, there is a variety of customer relationship management software (CRM) solutions that can greatly assist these teams with their workload. For both small and large businesses, a good CRM for business will open up fantastic opportunities. As a result, all of these businesses must carefully manage their prospects and customers, and CRM software assists them in doing so. However, if you want to achieve high levels of customer satisfaction that lead to increased sales, you’ll need to find a platform with the CRM Software features you need.

Below, you can check our list of 4 key features of CRM software that every business can benefit from.

Reporting and Dashboards

This feature will assist you in more accurately interpreting your customer data using analytics. You can make better decisions or deal with recent market trends and customer behavioral changes with reporting. You should look for a CRM for business development that includes a lot of visual widgets, as this will make presenting your reports much easier.

Contact Management

A good CRM software should allow you to manage your customer data in one central location, giving you a complete picture of all of your customers. Contact management is important because it allows you to organize your customers’ personal information, interactions, demographics, and transactions in a way that helps your processes.

Lead Management

From the first step to the last, lead management assists you in managing all of your leads. This feature tracks your conversion path so you can keep track of how well your business is doing at any time. Lead management greatly assists your sales team with follow-ups, tracking, and other time-consuming repetitive tasks.

Campaign Management

You can also define a metric for multiple channels with campaign management, remove the insights generated by your post-campaign analytics, and focus on your new campaign. It’s much easier to plan and manage your campaign structure if you have all of your sales and marketing data in one place. You can also automate your recurring outreach efforts, allowing you to send targeted content to your contacts based on their specific interests.\

Final words:

There are many other CRM software features you can take advantage of when purchasing your CRM software, but these seven will be sufficient for you to notice significant improvements in your sales results. Make sure to put each one to the test to see which one will help you grow your business and lead it to success!

CRM Runner: The Best CRM Software for Every Business in 2021

Want to supercharge your field service and office management processes? Streamline your business interactions, keep your pipeline buzzing with new prospects, and blast emails effectively? Then, implement a powerful, comprehensive, and easy-to-use customer relationship management (CRM) software that includes all essential tools to manage inventory, payment, invoice, email marketing, lead generation, on-field teams with a GPS tracking system to name a few.

Find all these robust features of a powerful CRM in CRM Runner that also includes sales engagement tools, an easy and quick invoicing facility, and a robust marketing solution for business teams.

Though every business has different criteria when it comes to CRM Software, CRM Runner has proven itself as a great CRM platform for each of them. With its end-to-end solutions, from marketing to sales, automation of the office, field, and customer management processes, and many others, CRM Runner is a veritable meet-all-requirement business solution.

Ease of Use:

Log in to CRM Runner for the first time. You will get a good sense of how the basics work is accomplished so easily. Availability of this CRM tool’s mobile apps for both Android and iOS makes its accessible on the fly.

Automation and Integrations:

Automating processes will enhance employee efficiency and help ensure things like communication don’t fall through the cracks. No CRM does it all. The option to use so many available in-platform business solution features is a great help to connect department functions and boost data collection power, creating a more complete customer profile.

GPS Tracking Feature:

CRM Runner has a GPS Tracking feature to enable you to get your onboard customers, prospects, team members, dealers, distributors, and agents on a single platform and access them easily with the systematic arrangement. You can perform the tasks and manage your team members effectively, and track the real-time updates of all the team members, besides accessing all your leads, deals, and distributors on the map with a single click.

The best CRM for scaling up your business

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3 Ways CRM System Is Going To Boost Your Lead Generation Efforts In 2021

CRM is a great tool for marketers to drive agility of lead management. It is the sales team that suffers the worst lest the leads they receive from their marketing counterpart should lead them anywhere.

With 2021 started, marketers need to look for smarter ways to generate leads through their CRM. It’s unanimously agreed that leads have a high potential to convert. Once the right CRM system is implemented, be sure that your business is on a roll.

Let us explore the following ways CRM is going to change the lead generation.

#1: CRM and Marketing Automation

CRM and marketing automation offers solutions to collect leads from marketing campaigns. If lead data collection is automated with the marketing automation feature, it will streamline and manage campaigns, and get ROI campaigns accurate! It will also help you with the power to generate quality leads. Most leading CRM systems like CRM Runner are enabled to facilitate the processes like lead management and lead tracking. Plus, the email marketing feature in the CRM system is a great help to improve lead outreach along with lead conversion.

#2: CRM and Chat Integration

Real-time chat service is a customer service that is bringing a paradigm shift across the business management platform. Your visitors can be the potential leads if they receive instantaneous answers and solutions they are looking for from you. Chat solution integration has a superhuman ability, assisting marketers to understand and find new leads and convert them.

#3: CRM and GPS Tracking

GPS tracking is a revolutionary marketing solution. It can help you improve sales performance of your sales team. A great real-time team collaboration, communication, lead screening, mapping, lead nurturing, and real-time updates of all team members in a single platform is facilitated. GPS tracking solution in CRM Runner gives you a real-time movement map of every single sales representative deployed on the field and provides your customers with the peace of mind that comes from knowing they will only be billed for actual hours spent on-site.

To Conclude:

Actually, there is no point in making a conclusion when all business benefits achievable from a CRM integration to its processes are taken into account. In nutshell, it can be said that a CRM system can help you generate leads that can go a long way and would keep those businesses ahead of competition.

CRM Runner is designed to give all those leverages that forward-looking businesses would want to stay two-step ahead competitive.

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CRM System Keeps a Business Competition-Ready

Is your business competition ready? Do you know what factors make this readiness? The knowledge of insider information, which businesses call insights. CRM systems give their users that insider information of the market and the day-to-day business operations and their status.

From where a business should focus on to the management of on-field workforce, a CRM system performs multifaceted tasks and that too, so efficiently that none of the human intervention can outdo it.

Previously, CRM systems were thought a business tool only for large-scale organizations. Now, the scenario has changed, thanks to CRM systems being easily available and affordable, unlike in the past.

A CRM system can be one of the most powerful management tools in your arsenal as it’s designed to keep track and streamline your business processes. Some of the incredible outcomes from CRM systems include improved customer service, robust customer relationships, retention of new customers, and much more successful sales and marketing initiatives. A few more as follows:

  • Boost customer satisfaction
  • Improve customer retention and revenue
  • Improve company communication
  • Optimize your marketing efforts
  • Gain valuable business insights

CRM System user organizations can generate new leads through email blasts, landing pages, SMS campaigns, and chat short-codes. As new leads come into the funnel, the user can assign them to the proper team members to close the deal.

CRM systems can help you to automate the office, field, and customer management processes to the fullest extent. A complete CRM system like CRM Runner features marketing automation solutions, which help streamline and synchronize emails, messages, social media platforms, and other platforms in one platform.

With the implementation of a CRM System in a business, you can boost collaboration within multiple departments to quicken your decisions and approvals as you get a streamlined communication solution. See the CRM Runner features, which include a complete call center feature from calling out, purchase number to SMS, IVR, call recordings, voice mails, and more. Communication between your team and customers gets seamless and streamlined and is saved for future use.

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How can you generate and manage leads in your CRM software efficiently?

Are you using CRM Software? So, you are believed to be aware of the power of a CRM, right? Any complete CRM Software like CRM Runner integrates quite nicely with a suite of marketing technologies, starting from email marketing, lead nurturing, to lead generation, and closing of a deal. CRM Software can do many things for a business that human resources often struggle to perform and accomplish quickly and accurately.

CRM Software is, indeed, fundamental to the smooth running and growth of any smart business.

Amongst all business tasks, lead generation is often seen as one of the hard tasks as so many things are involved in the process.

What is lead generation?

Lead generation is the process of reaching out to the target audience, building awareness about a business, and identifying potential customers for your business products and/or services. Generating quality leads from multiple sources followed by qualifying, nurturing, and finally converting them into paying customers requires the right combination of a skilled sales team and the right software.

How leads are generated?

Honestly speaking, leads aren’t generated automatically. In order to attract potential buyers and capture the information of anyone interested in your business to convert them into sales opportunities, business people have to work tirelessly. The process of attracting and capturing the contact information of potential buyers is known as lead generation. Email marketing, social media marketing, call-center support (outbound marketing), etc. are a few tools to generate leads.

Lead Generation & Management – The Process Simplified & Streamlined

With the implementation of a CRM, you can always keep your pipeline abuzz with new prospects. You can do email marketing, social media campaigns, track on-field sales activities and monitor them constantly using the GPS tracking feature in CRM, segment qualified leads, schedule calls for potential leads, manage and maintain notes about individual contacts, generate invoices, make estimates on CRM reducing the hassle of the paperwork process, and update lead status concurrently for future reference.

The Final Verdict

CRM Software makes the entire process efficient, convenient, and easier. It also helps in making a well-rounded lead generation strategy, starting from email marketing to on-field sales team activity and progression tracking.

In addition to enabling you to perform everything for lead generation, CMR Runner also allows you to see comprehensive company reports and contact information, complete sales activities, and view communication records in one place so you can handle leads without any trouble.

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CRM Email Marketing Automation: The Best Solution for Your Business

You can create targeted, personalized email campaigns, without efforts! Yes, you’ve heard it right.

An email marketing feature in customer relationship management software, CRM Runner, can help you blast emails to your targeted audiences, strategically, and track and measure results, effortlessly.

Designed to combine the power of the CRM solutions and email marketing, CRM Runner, an end-to-end solution for field service and office management CRM software, can be used to organize contacts, automate campaigns and store customer data. The users will have a central data hub about leads and customers, delivering personalized content, and the ability to easily track customer engagement.

Check the powerful features in the CRM Runner CRM System platform.

Design beautiful campaigns

You can easily email with the drag-and-drop builder or choose from a variety of templates and customize them to your specific needs with the drag-and-drop interface. You can create emails by changing text color, fonts and also can attach images to make it more eye-catchy to the customers. All those are impactful and relevant and most importantly save you time.

Smart segmentation

You can create or segment your group lists for easy distribution of emails while engaging with your audience effectively. Your conversions or sales will get improved as you target a smaller subset of your contacts to align content with exactly what you need.

Real-time reports

You can keep tabs on how your email marketing campaigns are performing and dig deeper into insights to make smart decisions for future campaigns.

Custom-made campaigns

Based on reports, you can tailor your email messages as per your company’s interest and communicate with the clients in various stages of the sales funnel.

Do more with automation

You can automate repetitive tasks to reach the right person at the right time, without delay and build custom automated workflows for emails and customer experiences. Thus, you can free up time to run your business while letting the system grow your business in the background.

Want to be yourself in every email you send to your prospects and customers?

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How Can GPS Tracking Feature in CRM Software Improve Sales Performance?

Satellites surrounding the earth are constantly observing our locations and picking the geographic location of objects and people. It also means that you can identify the geo-location of your sales team professionals. All you need to do is to equip your sales professionals with a mobile app of CRM Runner that lets you do so.

As a result, you can easily keep track of where each sales team member is, gain real-time sales data, manage client meetings efficiently, manage travel expenses and reimbursement accurately, save time on manual check-ins, and improve sales team productivity, among others.

You can benefit immensely from the GPS Tracking Solution integrated with your customer relationship management (CRM) platform. Both you and your sales team enjoy several benefits.

Benefit#1: Gain Real-time Sales Data

GPS Tracking integration with your CRM System can help you track which leads and clients your team is connecting with, which follow-ups are occurring, and which sales are closing. You can get a bird’s eye view of your on-field representatives.

Benefit#2: Manage Client Communication & Meetings Efficiently 

If you get a lead in your CRM or a new client reaches out to you, you can respond to the call quickly. You know the whereabouts of each team member in your sales team, and can assign the lead information and manage client meetings efficiently. From the GPS tracking solution integrated with CRM System, you can retrieve all information regarding which team member is headed back to the office, finishing up a meeting, or on a break so you can assign the phone call to the person who can most quickly follow up. It will streamline the client meeting management process.

Benefit#3: Improve Your Sales Team’s Productivity

Business profitability is directly dependent on the sales team’s productivity. You can enable them to achieve maximum productivity with GPS tracking data that integrates with your CRM Platform.

In order to gain real-time sales data, manage client meetings efficiently, manage travel expenses and reimbursement accurately, and improve your sales team’s productivity, use a CRM that allows for GPS Tracking integration.

Try CRM Runner. CRM Runner uses GPS Tracking to give you a real-time movement map of every single sales representative deployed on the field, and automatically connect to your projects and work orders for instantaneous verification of job hours.

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Payroll CRM Software: Simplifying Your Payroll Processes

Looking for customer relationship management (CRM) software that can help you manage the payroll?

By leveraging a single application, you can do it while saving cost for training and license. A robust CRM system, CRM Runner, can match your requirements on both the CRM and payroll sides.

CRM Runner is the ultimate payroll CRM platform for your organization to build better relationships, save valuable time, and close more payroll and HR deals. This CRM software is designed to help you structure employees data in a structured way, manage pay structures, payroll information and generate pay-slips, among others.

Let’s see how CRM Runner can help you manage payroll easily.

HR Workflow Simplified: You can manage employee attendance, calculate leaves, process salary, with just a few clicks while using the time clock and timesheet.

Better HR Management: You can view employee log-in and log-out times easily by using the CRM Runner database as a time clock.

Team Tracking Easier: Your company’s HR managers can review in and out time of your employees and keep a track of teams and even individual employees.

Remote Monitoring of Employees: HR managers can monitor movement of employees who are on the field and track their location and route, by leveraging GPS tracking feature in CRM System, thus minimizing wastage of office hours.

You can easily manage and monitor work hours of your employees and add the details to customer invoices. Tracking of employees can easily be done and the report will have direct reflection in payroll by leveraging CRM Runner software, designed to save you time and money, simplify the payroll process, and deliver better control of your business.

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GPS Tracking in CRM System to Monitor Your On-Field Sales Team Performance in Real-Time

If tracking your on-field sales team in real-time is a headache for you, implement a GPS tracking feature in your CRM system. However, only a few CRM systems like CMR Runner come with this feature built-in.

On-field sales team monitoring in real-time has been a testing requirement for companies around the world. So, an effective GPS tracking enabled CRM system is a necessity for any business.

Top 3 Advantages of GPS Tracking Enabled CRM System:

  • Get a bird’s eye view of your on-field salespersons
  • Capture variety of field data regarding sales or services by field staff
  • Compare documented versus actual hours
  • Filter and search in different fields

Businesses can optimize their on-field sales, automating business tasks such as inventory control, sales processing, and tracking of customer interactions, as well as analyzing sales forecasts and performance.

With CRM Runner, you can automate sales business tasks, which are like order processing, contact management, information sharing, customer management, order tracking, inventory monitoring and control, sales forecast analysis and employee performance evaluation. Businesses in the FMCG, industrial goods, readymade garments, consumer durables etc. have considerable sales resources on the field. That’s why they need to use a GPS Tracking system enabled CRM software to manage their sales force and inventories. It will enable sales managers to be in contact in real-time with their on-field sales executives, thereby enabling live location tracking and monitoring and instant feedback about the geo-tracking system.

What more CRM Runner can do your business?

With the GPS tracking feature in CRM Runner, you will always have a real-time snapshot of where your on-field sales staff are. It makes centralized management far easier. You don’t need to check in with manual status updates or calls to share where your sales members are. You will have all the information through CRM Runner, built to improve your business’ sales performance.

Want to see it in action? Let’s talk!

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User Advantages of Payroll Process Feature in a CRM System

Regardless of what a company size is, a CRM system fits in all of them. Unlike the huge database of customers of large-scale organizations, CRMs are advantageous to even small and medium sized organizations.

Designed to keep track and streamline business processes, a CRM system can be one of the most powerful business management tools in your arsenal.

Take for example of a company’s payroll process management. A CRM system can help in structuring employee data in an organized way, manage pay structures, payroll information and generate pay-slips etc. CRM software facilitates collecting, organizing, and managing employee information – all in one place.

To manage the payroll, managing attendance, calculating leaves, tracking log-in and log-out times of employees, keeping a track of teams and individual employees on-field through GPS Tracking feature in CRM system are all essential.

The CRM system features the payroll process management solution in it. Suppose you have a lot of employees, it can be a daunting task to keep track of their working hours and their progress manually. Manual payroll process is a complicated, time consuming and highly calculative process. You can leave it to the CRM system to manage and simplify your payroll process instead. Wondering how a CRM system can help you manage your payroll process. Let’s check them.

  • Manage attendance, calculate leaves and process salary by using the time clock and timesheet
  • View employee log-in and log-out times through CRM database as time clock
  • Review log-in and log-out time of employees
  • Keep track of teams and individual employees
  • Update schedules with simple drag-and-drop functionality in CRM system
  • Monitor employee work hours closely and auto calculate customer invoice to add
  • Track employees in direct payroll and vendor payroll along with their attendance

That said, the pain of calculating your payroll manually is eliminated with the implementation of CRM system with our Payroll management feature integration. It will allow you to place an invoice automatically, simplify and keep track of the entire payroll process in one place, and ultimately give you better control of your business.

Fortunately, there is a robust CRM system, the CRM Runner, that features a payroll solution in it and that can allow you to manage employee attendance, calculate leaves, in-and-out times, process salary at a click, track on-field performance of employees in real-time, set reminders, and notices, and even generate reports of everything that’s happened in a specified time.

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Top 6 Benefits You Can Achieve by Using CRM Runner

People often ask about how a customer relationship management system can help them in their business. How exactly can this tool be leveraged to maximize the benefits a business can reap from it? The answer is, a CRM software can drive agility and streamline business workflow processes, covering sales, marketing, office management, to team management of an organization.

Benefit #1:

Sales management: By integrating CRM Runner System, a business can optimize sales performance much better with the understanding of buyers’ needs in an improved manner and obtain knowledge of the right time of introducing a product or service to their customers. As a result, a business won’t have to waste time dealing with non-profitable customers and be able to find profitable customers that can lead to increased sales. Designed to help manage sales funnel efficiently, CRM Runner gives 360-degree view of all leads that are organized as per their sales funnel stage. Its users can sort their leads into different groups, get to know who they should follow up on, who has agreed to buy, and who already sent them their money. Upon receiving all data, CRM Runner then automatically creates a sales report so the user comes to know what part of their sales funnel needs to improve.

Benefit #2:

Simplify task managementCRM Runner features some of the great CRM tools that help its users organize their workload, make sure no tasks are missed out, and have a “360-degree view” of the customer, with all the communications in one place.

Benefit #3:

Automated email marketing and customer management processes: CRM Runner can help streamline and synchronize your emails, messages, social media platforms, and other platforms in its single platform. You can nurture relationships through targeted emails, schedule follow up messages after successfully sending a message, and create your group lists for easy distribution of emails, among others. With a customer management module feature in CRM Runner, you can experience an improved sales process facilitated, add new customers, search new ones and import customers from QuickBooks or excel sheets, besides accessing and updating customer status and contact details, and scheduling a call, among others.

Benefit #4: 

Experience an improved and accelerated communications process: With the communication feature module in CRM Runner, you can know your audience and grab leads from every channel, and boost collaboration within multiple departments to quicken your decisions and approvals. Get complete call center features, SMS, IVR, call recordings, voice mails and more, in the single platform of CRM Runner.

Benefit #5:

GPS Tracking feature: Track and monitor movements and whereabouts of your sales representatives and field technicians in real-time with CRM Runner. It will help you improve sales performance of your sales team as you can quickly and easily filter your searches by individuals, teams or locations. It means you will be able to better manage your crews, resources, and projects, thereby impacting and improving your sales process.

Benefit #6:

Automate marketing campaigns: With this integrated marketing program in CRM Runner, you can focus on each marketing campaign, reach out to and engage with your target audience. CRM Runner can help you manage and streamline your marketing campaigns to deliver optimal outcomes to be precise.

Wrapping-Up:

From cost reduction, effective marketing campaign creation, engagement improvement, to building stronger relationships, CRM Runner integration with your business management processes is sure to drive much better results.

If you are ready to start automating your business processes, earning more conversions and building brand loyalty, contact CRM Runner representative online or sign up FREE.

We look forward to helping your business grow! 

Landing Page Automation with CRM System: Power Up the Conversion Dynamics from Visitors into Leads

Wondering if you are doing enough to convert visitors to your website into paying customers? CRM Runner provides a surefire way of helping you increase your conversion rate.

What is a landing page?

Landing pages are goal-based web pages, designed to provide your audience with information about a specific topic or product, where they would ‘land’ first while visiting your website. It is important for you to know that the first impression is the last impression. So, you have to have landing pages that should be able to target a specific audience, offer them something of value, and convert a higher percentage of your visitors into leads.

Marketing automation with a CRM Software and landing pages are the two of most effective, powerful tools in  your digital marketing toolbox. The ‘duo in tandem’ offers huge benefits to any marketing strategy on their own, simplifying the lead generation and lead nurturing processes.

What is landing page automation?

Landing page automation is the process of setting up a landing page to encourage your visitors to perform your targeted actions like filling out a ‘form’ and automatically sending them to your CRM, email marketing automation platform, or both.

With landing page automation, you will save your team from doing the following manual tasks.

  • Managing and identifying better qualified leads
  • Automating lead details updates with CRM contacts
  • Collecting contacts and doing data entry tasks
  • Automating triggers (sending out scheduled onboarding emails)
  • Delivering landing page offers
  • Forwarding contacts to your sales team
  • Segmenting contacts or adding contact names

More conversions usually lead to more customers, thereby enhancing sales and revenue.

How CRM Runner can help you with your landing pages?

CRM Runner, an all-out customer relationship management system, is designed to maintain insight into your prospects and customers, enabling you to create landing pages that automatically deliver the content your viewers want most. It facilitates better and more effective lead engagement, leading to increased lead generation and conversion.

The Bottom-Line

Landing page automation brings together two powerful digital marketing tools – you can combine lead generation process and email marketing process.

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