Tag: A good CRM software

What Are You Missing Out While Not Using Mobile Tracking Built-in CRM APP for Your Business?

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Do you want to keep track of and manage your customers, build better relationships with them and increase sales, and want to keep an eye on the performance of your on-field staff? Mobile tracking built-in CRM app is the answer to all these needs.

Why is a mobile tracking built-in CRM app important?

It’s no secret that CRM software integrates with mobile devices. Data and information related to the business can be accessed anywhere, anytime, by employees and customers. CRM apps incorporate the tracking system as new technology. To ensure that employees are not exploiting the organization’s resources, the on-field staff need to be tracked. Small businesses prioritize Mobile Tracking Built-in CRM App for this reason.

Smartphones, tablets, and other Internet-capable devices can all interact with the Mobile CRM. Using this technology reduces human effort by utilizing machines to perform heavy lifting. Customer care, sales, and marketing teams have access to the information and can use it in real-time.

Obviously, fieldwork is hectic and requires extra effort. However, the field agents tend to not generate effective leads often and, as a result, waste business resources. It is, therefore, important to schedule and manage the work of the sales reps when they travel from prospect to prospect. It is unlikely that anyone will be able to contact the employees 24 hours a day as they won’t be confined to their desks. Thus, the GPS CRM tracking system has made everything easier.

A GPS tracker would also be necessary for customers to be notified when agents are approaching their premises. Some people do not wait at home for a repairman, technician, or bank employee. To make the most of their time, they need to know when the agent will arrive.

What more advantages of leveraging Mobile CRM for businesses?

The need for Mobile CRM is apparent. There are CRM software companies like CRM Runner that offer Field Management Platforms that offer VOIP services to their employees, customers, and clients.

Even while on the field, field agents need access to schedules and work orders. The ability to work and be flexible has been greatly enhanced by the integration of mobile devices. The ability to access data remotely, regardless of the platform, fosters collaboration.

In addition to the obvious benefits, mobile CRM enables employees to work in a flexible environment. In addition to providing good service to customers, Mobile CRM also ensures that a company is always on top of its marketing campaigns. Furthermore, it keeps track of the employees in real-time and helps them prepare to deal with clients in a more knowledgeable and effective way. Employees can access it even when they are not working on the ground. CRM lets them manage schedules, analyze data, generate reports, and store important documents securely.

The CRM database can be used in any situation, whether you use a smartphone or tablet. The software can deliver all the classic functions of a system. The following are some of the benefits of our CRM Runner software:

  • Dashboard with one-click access to the features
  • Plan room
  • To-do list
  • Integration with social media apps
  • Lead Generation
  • Real-Time Tracking with GPS tracker
  • Transaction handling
  • Chat and SMS portal
  • E-documents availability
  • Anytime access to the database

CRM RUNNER offers several other benefits as well. It’s not just an app for tracking mobile contacts with CRM, it’s an all-in-one management tool. Business cycle participants all benefit from corporate social responsibility. Multi-factor authentication and VPN requirements are always standard in the best CRM software. CRM RUNNER is equipped with all these features which makes it the ideal management software for all kinds of businesses.

Want to See CRM Runner in Action? Let’s Schedule a Talk!

CRM software is an important asset for small organizations? Know it more with CRM Runner

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The main idea of introducing CRM for your business is to build and maintain relationship with clients. When a business is in its growing stage, the CRM software would allow owners to build, nurture and retain good relationships with clients, track customer interactions and trends, and influence future decisions. For small businesses, the following benefits of investing in CRM are more than enough to demonstrate its worth.

What actually CRM does?

  • Tracks and manages customer interactions
  • Connects the entire team via one platform
  • Simplifies mundane tasks by concentrating on leads
  • Captures customer emails
  • Extends and customizes strategies for business growth
  • Delivers better insight and business recommendations

The brief notes below will help business owners understand the worth of investing in CRM Runner software:

Maintain good relationships

Relationships are key when it comes to introducing CRM to a small business organization. Maintaining relationships is an important asset for a small business and this is where CRM can help. Observe all interactions with clients, suppliers, and vendors and stay up-to-date with all new developments.

Offer good customer service

Every interaction the customer has with the business shapes their experience of it. The main intention of the business should be to enhance customer service and offer client the best possible assistance. Having the data and past history of sales of specific customers in one place would help the sales team before they proceed to assist the customer. It would give them better insight and allow the marketing team to send emails customized to the users.

So, other than boosting the sales funnel, organization should encourage employees to deploy the system and make the most of it to get rid of mundane tasks. It would help the marketing managers and allow more focus on offering better customer service. This is what you can expect to get if you start using the latest software option of CRM Runner.

Keep track of sales strategy

The main purpose of using the software is to better manage your sales strategy. Get the data from the CRM system and observe it to know where the sales are lagging and predict future growth. By using the tool, you can make improvements in these areas and enhance the overall sales performance of your business.

CRM Runner boosts efficiency in managing a business

CRM Runner enables teams to work in collaboration and expect better results. Therefore, it would take the productivity levels of the business to the next step. Sign up now and use the free trial to know about it in detail.

How Does CRM Runner Improve the Sales Process?

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Your sales have stalled and aren’t what they used to be. Your business has recently completed a period of healthy expansion and growth. What is causing the slowdown?

It could be your sales process, as well as the fact that you don’t have a customer relationship management (CRM) system in place.

CRM software not only improves the efficiency of your sales process but also benefits your sales team. Using a customer relationship management system not only provides you with more insight into your sales data but also boosts your company’s revenue.

How Does CRM Runner Improve the Sales Process as a Whole?

Customer relationship management systems are beneficial not only to your sales team but also to your entire sales process.

  1. Documents the Sales Process

It’s difficult for members of your sales team to be on the same page when your sales process is fragmented across various documents and databases. CRM Runner provides a centralized location where all of these documents can be stored and accessed by all members of the sales team. A CRM can boost team productivity by giving everyone clear access to and understanding of the sales process, which in turn can improve customer service and company revenue.

  1. Establishes Repeatable Processes

For all of your salespeople, the best crm software establishes a unified, repeatable sales process. This establishes consistency among salespeople once more. There would be inconsistency and confusion if there were no standardized sales processes. There is clarity and unity when your company’s sales process is integrated into a CRM.

  1. Improves Customer Service

Your sales team can gain complete access to each customer’s history using a customer relationship management system. Salespeople will be better equipped to share the right sales messaging with customers or leads at the right time if they have information on them before they interact. More successful sales will result from these interactions.

  1. Improves Customer Retention

The touchpoints each of the members of your sales team have with each customer are more visible and understood by everyone on your team now that you have better access to customer data. This ensures that your salespeople are aware of the pain points, challenges, interests, wants, and needs of your customers.

  1. Lowers Sales Cost

Salespeople understand that retaining customers is easier and less expensive than acquiring new ones. Customers will be more likely to make future purchases if your sales messaging and sales process are consistent. CRM Runner can also improve your company’s authority and credibility by increasing brand visibility.

Final words:

CRM Runner can improve your sales process and benefit your sales team. Companies can retain customers and increase sales productivity and revenue by providing greater access to customer information, a centralized location for documents, and improved customer service. Start your 14-day free trial today! Email us at info@crmrunner.com. Call us at 877.590.0040 today!

How CRM Runner Can Boost Long-Term Sales?

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The development of any tool or machine is always prompted by human limitations, more so in the case of sales than in any other business function. You are most likely a champion seller with 100% lead conversion, but time is wasted in lead generation, data sorting, sales follow-ups, and identifying sales-ready leads.

Because of this simple reason, the salesperson is more preoccupied with paperwork than actual sales. The crm software for sales conducts these activities, carries out sales follow-ups, and serves as a sales assistant helping the organization in the long term.

Here’s how you can use a CRM Runner to plan and execute long-term sales strategies.

Long-Term Lead Management

The average conversion ratio in any organization, regardless of whether it is a B2B or a B2C campaign, is around 2% to 5%. In such a case, if the lead acquisition cost of the remaining 95 percent of the leads is squandered, it is unquestionably a massive waste for the organization. A CRM software, or even a sales CRM, keeps these leads nurtured and hot at all times.

Lead Nurturing

According to one study, companies that use lead nurturing achieve a conversion rate of about 15-20% from ‘not yet ready to buy leads and prospects. In the long run, that would appear incredible to a company. The best CRM software will provide you with a variety of lead nurturing opportunities such as SMS campaigns, voice mails, and email marketing. It can also help you with sales follow-ups, saving your sales reps time and making them more productive.

Trend Analysis

It is never fair or justified to blame fluctuations in sales conversion rates on the sales team or their efficiency. Variations occur as a result of changes in market conditions, customer mindsets, customs, and a variety of other factors. Salespeople and managers are not always aware of market trends in quantitative terms. A sales CRM or CRM software provides effective analytics for each year and month, allowing you to effectively gauge the trend and take appropriate measures based on the trends.

Sales Team Efficiency

It is also true that the sales team’s efficiency varies, causing a visible difference in sales figures. Many factors influence sales team efficiency, including attrition, experience, job design, number of sales personnel, and a variety of others.

Start your 14-day free trial today! Email us at info@crmrunner.com. Call us at 877.590.0040 today!

Worried about business growth Deploy latest CRM management software for effective results

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CRM or customer relationship management can have effective results for business growth. The main idea of this management is to get connected with potential customers and retain their attention. This shall improve business performance and help it grow further. Below are some tips that help to get better about the use of CRM.

Does it help in finding customers?

Yes, it does provided you know the effective implementation of CRM software for your business. Without the help of CRM software, it may be challenging for you to convert website visitors to potential leads for your business. With the advanced pace of technology, it is important to make use of every lead you get for your business. Try to offer something alluring to grab attention of viewers better and keep up with the prevailing competition in market. This is where a CRM would be suitable for your business. If you aren’t able to use it effectively, get help from experts to implement it right and get suitable benefits for your business.

How maintain sustainable business relationships?  

Having deep understanding on what customers are looking for in the market would help you to better cater to their needs. Creating a bond with customers would be beneficial for mutual success. This is where CRM system can assist an organization and take the business to the next level. When exploring the business challenges, do not forget to have effective follow-up plans for your business that helps to better nurture your leads.

CRM boosts employee productivity 

It is seen that a high performing sales team relies on CRM technology of business to bring in benefit for the business. With the use of right technology, it can reduce burden of mundane business tasks and team gets more team to focus on core business department for the good of the business.

How to boost customer service with better implementation of CRM?

Offering quality product is not enough as it requires after sales service and keeps up with the customer. This can be done by means of nurturing the customers and retain their attention for a long time. Do not make the mistake of using multiple promotions to scare the leads. As there is increasing competition in the market, the business should adopt latest methods to maintain stable position in market.

Enhancing customer relation

Just like offering better customer service, the business needs to develop better customer relationships to retain the attention of customers for your business. Try to maintain transparency in business that retains trust of customers. Show customer history, campaigns, and provide satisfying purchase details to help new customers trust your business over the rest.

Implement Latest CRM software today!

To cope up with the fast paced marks; give the latest tools to your business team to handle the business work. This is where CRM system helps reduce burden of automated tasks, making the overall business work faster and smarter to be accomplished in quick time.

Top 6 buyer motives your sales team should be aware of

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When it comes to making the final purchase decision, everything boils down to the buyer motives. Why did the consumer decide to purchase the product or service? Why did he choose this over another? There is no general answer for these questions. Every consumer will have a different motivator, let’s drill down to the top motivators.

  1. Fitment

Need fulfillment is a very strong motivator for a purchase decision. It is very important that you make your customers aware of your product or service and the problems it is created to address so that the customer can clearly analyze if the products meets their needs.

  1. FOMO

Fear of missing out is not just limited to social media. There are a lot of people who just purchase a product as they don’t want to miss out. If you make your product highly desirable, customers will purchase this due to this motive. This is more applicable in B2C business and in fashion industry.

  1. General fear

Fear of injury, safety or financial concerns gives customers a sense of urgency to purchase a particular product. The product is marketed in such a way that if the customer does not buy it, he is likely to face some consequences, for example, if a customer does not purchase an alarm system, he is making his house more vulnerable to burglary and other crimes. This is a very effective tactic to play into customers’ fears.

  1. Excitement

Associating some kind of excitement with your product is also a good motive for purchase. For ex. a BOGO(Buy One Get One Offer) or discounts on second purchase. These type of offers make the customer excited to purchase the product. This can also help in building long-term relationship with the customer.

  1. Well Being

Now a days a lot of people are concerned about their and their family’s health and well being, specially at times where the whole world is in a health crisis. This is a good opportunity a lot of companies are milking. If a product can upgrade the well being of a customer, the customer is very likely to purchase the product.

  1. Luxury

A lot of people go by the rule of want and not of the need. Luxury is something which you want, not need. If you can afford it, you can get as much as you want. If you associate luxury with your product, you can easily motivate this class of people. Products like luxury cars, spas and saunas, resorts etc. run on this model.

How can a CRM database help

A good CRM software should provide this feature to collect all this information about each buyer which will allow your sales and marketing team to make better campaigns. The CRM should have sales and marketing automation capabilities so it is easier for your team work more in less time. CRM Runner is one such all-in-one CRM software which will help you keep all the information about your existing and potential customers by maintaining a detailed sales funnel with all stages from lead generation to conversion. You can create automated drip campaigns and measure the campaign effectiveness through detailed CRM reporting. Know more about us and sign up for a free trial!

SMS integrated CRM software can boost customer engagement. Here’s how!

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In the age of WhatsApp and Telegram, we often thing of text messaging as an old and retired feature. Although people have limited the use of SMS service, they haven’t stopped checking it for application updates. Text messaging is still very widely used in marketing for many processes such as alerts, status updates, reminders, offers etc. A good CRM software should have SMS integration feature to help in automating workflows for sending personalized text messages from your business.

SMS integration can make your CRM more profitable and increase your ROI. Let’s see the various ways it can benefit your business.

Better Marketing and Customer Support

Text messaging campaigns are still considered to be one of the most effective and affordable marketing channels as it has a better reach than any other channel. Whether your potential customer has a smartphone or not, a text message reaches everyone. SMS is also very helpful for customer support as it can help you with increase your response rate, and the faster the response rate, the better is the conversion rate. SMS driven CRM generates 40% response rate as compared to just 10% for an email.

Easy transactional updates

Customers like to be updated at every stage for any transaction they make, and what better method than a text message. This will not only streamline your business process but will also keep your customers satisfied and happy. The channel of update communication will depend on the user’s preference and the nature of transaction. If it is an e-commerce site, it is advisable to give a choice of SMS update, email update or WhatsApp update. If the nature of the transaction is financial, like banking transactions, it is better to send immediate text updates.

Greetings, notifications and reminders

Customers like to be valued, and a personalized birthday or anniversary greeting will make the customer feel special and more loyal to your company. You can also remind the customer of a pending transaction or an upcoming event or send notifications on a current offer. Evidences prove that 90% of mobile users read text messages within 3 minutes of receiving them and respond in 90 seconds if necessary.

Manage all leads at one place

With SMS based conversations, your support reps do not have to jump into different platforms to manage all client and customer communications. This makes it faster and more efficient, as well as reduces the manual mistakes and misunderstandings. Even with automated responses, you just have to configure them for one channel.

Manage your team’s tasks

Assigning tasks to your team and tracking daily updates can be a stressful job. Just assigning is not enough, as you need to ensure that your team is completing them on time. Reminders play a very important role here as well. Your team might not always stay connected with the CRM software or emails, however, SMS is an easy option making the employees more responsive and productive during work.

CRM runner is an integrated CRM software which offers SMS integration to strengthen customer communication and build healthy and fruitful relationships with them. You can configure pre-set text messages to send to clients or employees and quickly respond to incoming messages. Mail us at info@crmrunner.com to get more details about our platform.

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