Tag: CRM solution

CRM Solutions for Small Business

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The Top 3 CRM Solutions for Small Business

CRM solutions are an easy answer for small business owners that are faced daily with a nearly impossible to-do list. Monitoring employees and inventory while also keeping a constant stream of clients coming in is more than just difficult without the help of a CRM platform.  With so many tasks to accomplish many managers see benefits when they begin using one of the best CRM platforms to manage their task list.Top CRM Solutions for Small Business

What are CRM solutions for small business?

CRM solutions are automated answers to common problems small business owners face.  Many CRM tools contribute considerably to tracking customer interactions and streamlining processes.  The best CRM platforms combine several types of CRM tools to help a business run as efficiently as possible.  After implementing the use of a customer relationship management software, business owners often report an increase in customer satisfaction and profits.

Small businesses that are in a period of growth often experience many challenges at once.  Finding reliable staff and training and monitoring that staff takes a considerable amount of time. Accomplishing those tasks while also providing excellent customer service leaves very little time for the behind the scenes tasks that it takes to run a business.  It’s common for inventory challenges to come up while owners are focusing on taking care of the new clients.

With one of best CRM platforms at their side, business owners see significantly less of these challenges during a period of growth.  Already equipped to handle the work load, automated tasks, tracking and reporting helps managers and owners stay on top of all of the details even when business ramps up.

CRM Runner - Management Software Solutions

Scalability – A CRM solution for business owners

Businesses without a scalable model in place often fall short when growth comes.  A comprehensive CRM platform includes features that allow for streamlining processes.  Business owners that choose to automate tasks and reporting have more time to dedicate to obtaining new clients.  The best CRM platforms in 2019 provide an all inclusive experience focused on scalability and not just sales.

Web based CRM applications and customize-able features are two common assets that client management software should include .  When a process is already in place, employees and customers know what their role is.  When a CRM solution for small business also includes customize-able dashboards and notifications, managers and business owners can see the information they need when they log in.

Monitoring from one central location is the ideal CRM solution for small business.

A web based CRM platform keeps up-to-date information all in the same place.  Instead of having a different program for invoicing, scheduling and communicating with employees, business owners can take can advantage of a CRM application.

Providing a CRM solution for small business that is accessible from anywhere that has an internet connection, the top customer relationship management software programs are cloud based.  Business owners are able to get updates and reports from where ever they are.  This allows for monitoring while on the go and landing the next big contract.

With a CRM platform that up dates in real time, employees always know what managers and customers expect.  Reports are submitted and clients are contacted in a track able way, right inside the CRM application.  When a business implements the use of the best CRM platforms, customers report a better experience.   Business owners who can monitor their business, inventory and employees in one central location claim that cloud based CRM solutions are a valuable investment.

Top 3 CRM solutions for small business

Improved Customer experience

CRM tools that track customer history and communications help employees know what the customer needs without the customer having to tell multiple people.  Important customer information, built in text and chat features as well as easy invoicing are available on the top CRM platforms.  Customers who feel like their needs have been met are likely to turn into repeat customers and word of mouth advertisers.

Easily Monitor Employees and Field Staff

Field technicians and sales staff are notoriously hard to monitor without a CRM solution for small business.  GPS tracking helps managers hold employees accountable. Automated reporting features make for quick evaluations regarding under performing employees.  A CRM solution that allows for easy monitoring of employees is a must have for small business owners in 2019.

Streamlined Processes for Managers

Managers and Owners are tasked with most aspects of running a business by themselves.  It’s too much for one person to handle without effective CRM tools.  Custom features that allow managers to choose permissions, notifications and what parts of their business to closely monitor help streamline operations.  The best CRM platforms include a customize-able dashboard so owners can decide what updates they get first.

An online CRM System is the best way to grow a small business in 2019

A web based CRM system that enables owners and managers to effectively monitor day to day operations and streamline their processes will help businesses in any industry to see more profits.  Up-to-date information sharing provided by a cloud based CRM system helps keep everyone in the know about what customers need and when they will be serviced.  Improving customer satisfaction while decreasing the amount of time spent on repetitive admin tasks will contribute the growth of a company.

Considering a free trial of a CRM system is a good first to step to business growth.  Customer Relationship Management software created by reliable providers often come with a demonstration and a free 30 day trial.  Top CRM provider, CRM Runner, provides a risk free trial for businesses that seek the best in CRM solutions.  To take advantage of their comprehensive online CRM platform, click here.

CRM Solutions for Business Problems

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A List of CRM Solutions for Common Business Problems

Many people are aware of common problems that prevent businesses from growing, but few are privy to the list of CRM solutions that are available.  Online CRM systems are designed to help businesses streamline processes and improve customer service.  The use of a cloud based customer relationship management software can help managers and business owners easily solve some common problems that businesses face.

Growth is a goal for all businesses.  As the all too familiar phrase “growing pains,” indicates businesses start to encounter new problems as growth happens.  These common business problems can be automatically tended to with the use of a CRM system.  Advantages of implementing a customer relationship management software are apparent almost immediately to many managers.  How quick information is shared is at the top of the list of CRM solutions for business owners.

Most businesses encounter similar problems during a period of growth.  An effective online CRM system will aide managers in resolving continued issues.  Successful businesses choose to use CRM tools to accomplish this by tracking and organizing communications and progress in one place.

 

CRM Solutions for Business Problems

Below is a list of CRM solutions for common problems that businesses encounter:

An Easy way to update customers

One of the most common things customers say is the reason they lose confidence in a company is lack of communication.  Some of the best CRM tools make it easy for any employee to communicate with customers.  Customers get frustrated when things are running behind or not going according to plan, but with a CRM solution, employees can easily identify delays and notify the customer at the click of a button.

Communicating with customers can happen via chat, text, email or phone call.  With an online CRM system, all of these types of communication are available and automatically tracked.  CRM tools work together to keep all needed information in one central location.

Tracking employees with GPS

Many businesses have at least one employee in the field that is hard to hold accountable.  Some businesses are comprised solely of field technicians moving from job to job.  Others have one or two sales people that are never in the office but always too busy to take calls. The best CRM tools of 2019 help pinpoint where those employees are with GPS tracking.

Integrated GPS tracking works with CRM applications.  The employee downloads the application to their phone.  Using the GPS technology available the CRM system reports the location of that employee.  Managers have easy access to where the employee is and how long they have been there.

Check in with multiple sites from anywhere

For several types of businesses, growth means additional job sites, technicians, vans or locations.  It can be hard on a manager to keep tabs on job sites spread across town and even more difficult to manage multiple service technicians carrying inventory.  A comprehensive customer relationship management software will provide a long list of CRM solutions for this problem.

The best CRM tools include multiple ways for managers to streamline their day.  When job sites and employees are spread out all over town, staying in the know about where each project stands is nearly an impossible task.  Customized reporting is an ideal CRM solution for managers that need an update from multiple job sites at the end of the day.

A central location for customer information

A common complaint customers file is having to repeat the same information over to multiple employees of the same business.  It’s frustrating to customers when they have to explain what they need several times on the phone and then again to the technician that shows up at their door.  Customers say that it makes the company look incompetent and makes them feel like they are just a number.

Using CRM tools built to keep all information in one place and easily accessible is the best way to keep customers feeling valued.  With a customer relationship management software, every communication received from and sent to a client is housed in one place.  Cloud based CRM systems update in real time, keeping everyone that has access up-to-date on customer expectations.  Keeping all of these communications with customers in one place nearly eliminates the risk of a customer repeating themselves and thereby providing an effective CRM solution for a common problem businesses have.

Inventory tracking with multiple locations

Inventory tracking is an invaluable feature for managing a business across multiple locations.  Using a CRM solution to tracking products on the shelf and in the field can help business owners accurately identify when a product is a working and which technician is equipped for a specific service call.  Unused inventory is often a huge and hidden source of where profits are being lost.

Timekeeping for field staff

Keeping track of when field staff arrive and leave from their job site is difficult for managers that have more to do than check in at different locations.  Many managers couldn’t tell you if they are paying for hours that haven’t been worked or not.  Typically seen as one of the biggest ways a company loses money, finding a CRM tool that allows field staff to clock in and out at a job site is essential to cutting those hidden losses.

CRM solutions like timekeeping and timestamped reporting can help managers hold employees accountable for the time they spend on the job.  Using CRM applications and the best CRM tools of 2019, customer relationship management software that allows field staff to punch the clock in the morning and clock out after completing their report is essential to keeping track of employees.

CRM solutions make businesses run more efficiently.

The list of CRM solutions provided is just a small sample of how an online customer relationship management software can help a business increase profits and improve customer service.  A full service system uses the best of CRM tools to streamline processes and workflow.  As the needs of businesses continue to change, the most effective CRM solutions also evolve.  To learn more about what a comprehensive online CRM system can do for your business click here.

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